Customer Service Administrative Assistant

Amy Beeman

P.O. Box *****

*** *****

Edwardsville, KS 66113

913-***-**** http://www.linkedin.com/pub/amy-beeman/b/175/215

abj9tk@r.postjobfree.com

SUMMARY

Senior Administrative Assistant with extensive experience in processing of

new hires into the company. Skilled in ordering equipment, getting new

hire ready to transition to the company, arranging travel and reconciling

expenses. Able to work with numerous levels of management, process large

amounts of work and work with little supervision. Uses strong

organizational and customer service skills to improve new hire

expectations. Proficient in Outlook, Excel, Word and PeopleSoft.

Travel Arrangements Employee Relations Event Planning and

Coordination

Customer Service Orientation Administration Multi-Tasking

Business Process Analysis High Attention to Detail Team Player

Ability to keep

information confidential

PROFESSIONAL EXPERIENCE

QUINTILES, INC., Overland Park, KS 2001 - 2010

Senior Administrative Assistant, (New Hire Coordinator, North America)

Processed all new hires coming into the Clinical Operations department for

8 offices throughout North America. Completed new hire processing of near

2000 new hires. This process became known as "On-Boarding".

. Processed paperwork to order IT equipment for new hire to receive their

start date. New hires would have all equipment the day they started.

. Arranged the new hire's travel to New Hire Orientation training at

corporate headquarters.

. Communicated home-based office requirements including IT and telephony

standards so new hire would know how to set up their home office.

. Delivered presentations on how to reconcile expenses and enter time into

PeopleSoft, ensuring a streamlined process for employees to avoid

unnecessary frustration and time.

. Planned 2 day New Hire Orientation training at headquarters. New Hire

Orientation training covered department processes and policies. Ensured

legal guidelines and Human Resource procedures were relayed to new hire.

. Arranged candidate interview scheduling for department and tracked

results and interview outcomes for senior management.

. Compiled and translated all new hire resumes into the company format per

company policy and guidelines.

. Maintained confidentiality of departmental and manager issues.

. Reconciled company purchasing card on monthly schedule totaling $1500 to

$2000.

Amy Beeman Page Two

NATIONWIDE ADVERTISING, Lenexa, KS 2000

Account Coordinator

Submitted client advertisements for publication. Verified appearance and

placement of ad on correct issue date and section.

. Placed classified advertising in newspapers and magazines for clients.

. Maintained databases of all newspaper specials and seminars for clients.

DATAPLUS MILLENNIUM, Mission, KS 1999 - 2000

Relationship Marketing Coordinator

Coordinated with clients' marketing strategies regarding specific campaigns

for desired demographics.

. Identified external client purchasing patterns.

. Defined with the client campaign-specific normalization requirements and

marketing strategies.

MARKETING.COMM, Overland Park, KS 1998 - 1999

Associate Database Administrator, Database Marketing

Prepared client databases for normalization and standardization activities

in preparation for data mining procedures.

. Formulated SQL queries to normalize database content to United States

Postal Service requirements.

. Designed queries to identify target demographic population for mailings

of promotional material.

INTERTEC PUBLISHING, Overland Park, KS 1992 - 1998

Marketing / Database Coordinator

Supported Group Publisher (Senior Management) and sales staff of 11 that

sold advertising for several electrical trade publications.

. Developed a correspondence tracking system used by the Group Publisher to

document publisher responses given to advertisers and internal clients.

This system was used to document date and message of all correspondence

that was mailed out.

. Arranged travel arrangements and accommodations for the Group Publisher

to free up time for more important business.

. Administered reader service card system that increased the efficiency of

advertisers' response time to potential clients.

. Compiled and distributed monthly advertising reports so sales

representatives could track client advertising performance.

. Maintained tradeshow database coordinating attending clients to relevant,

specific publications and issues, which was used to solicit business to

identify additional advertising revenue.

. Assisted the event planner with high visibility events by coordinating

the delivery of trade show supplies and equipment. Additionally

functioned as on-site trade show representative.

EDUCATION

BA, Communications, Washburn University, Topeka, KS

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