Customer Service High School
Resume:
Patricia M. Dougherty
Objective To obtain a monetarily and personally rewarding career in the
business
Of customer service.
Caring and hard working with excellent interpersonal
communications,
customer service and office support skills.
Experience All Seasons F.C.U., Indianapolis Indiana
Financial Service Representative May 2008 to July 2010
Teller transactions, opened new accounts and closed accounts,
responsible
for three ATM machines on site, reports and disputes.
Address changes,
debit and atm card ordering, check ordering, visa payment
processing, money
order processing, ACH returns, wires in and out, home banking,
telephone
automated teller reports, opened and closed certificates,
travelers checks and
gift check sales, processed loan applications and closed loans,
monthly reports
for charge off and recoveries on loans and visa accounts.
Process new payroll
direct deposit and changes to existing, processed stop pay
request on checks and
ach. Verified and counted new money each week, helped balance
vault at end of
day. Provided above standard problem solving with all members.
National City, Indianapolis Indiana
Small Business Banking Services Jan 2007 to Aug 2007
Pulled business loan applications on the hour, viewing and
communicating
with the business to verify and request any additional
information needed
to complete process. Submitted to correct individuals within
the department.
Pulled loan files and reviewed prior loan information,
distributed incoming
faxes to the correct individuals.
Rumors Salon & Spa, Avon Indiana
Nail Technician July 2004 to March 2007
Consult clients of the importance of natural nail treatment.
Perform manicures and pedicures
Hand and foot treatments by reflexology
Hoosier Farm Bureau Credit Union, Indianapolis Indiana
Financial Service Representative March 1999 to July 2006
Daily opening and closing, membership officer, opening and
closing of accounts. Processed loan applications including,
vehicle,
boat, motorcycle, visa, lines of credit and unsecured loans.
Maintenance of confidential records, processed payroll for the
employees
of Farm Bureau Insurance and Agents. Cross-sell products and
services.
Maintained ATM and Vault transactions, provided excellent
customer service
to members.
Education Various classes offered through the Indiana Credit Union League
1999-2006
A Cut Above Beauty College, Greenwood, Indiana
Nail Technician License 2004
Ben Davis High School, Indianapolis Indiana
High School Diploma 1991
Skills Significant level of customer service, trust, diplomacy,
motivation, influence, and
Problem solving skills.
References References are available upon request
Contact this candidate