Manager Sales
Resume:
**** ********* **. . ********, ** *****
Phone 901-***-**** . E-mail abj8l8@r.postjobfree.com
Stephanie Starkie
I am a friendly, loyal and clearly determined individual who has an
ambition to succeed and to motivate my team to success. I have extensive
experience in the cosmetic industry and have truly found my passion in this
field. I am a strong leader and an excellent team player. I am looking
for a position where I can develop and excel while giving my best to an
employer.
Summary of qualifications
9/09- Present Macy's/Lancome
Memphis, TN
Sales and Training Coordinator
As the STC for Macy's, I train Beauty Advisors on
product knowledge, artistry skills and selling
techniques with the help of Lancome on Location
and French Lessons training tools. I motivate my
teams to make daily sales, presell and GWP goals
and communicate their progress with both Macy's
and Lancome management. I partner with teams to
develop strategies to gain market share over
competitors, increase percentage of skincare
business and plan events to enhance the overall
client experience. I also ensure that Lancome
tools, such as the Client Registry, Daily Sample
Log, Take 5, Counter Point, DBR, and Daily Sales
Sheets are being used consistently and accurately.
My time in this position has given me a great
basis for inspiring and motivating my teams to
increase daily business. I realize my
opportunities are in training BA's on product
knowledge by using the 5 P's of coaching. I am
confident that with more time in the STC position
and more practice with LOL training, I will also
turn this opportunity into a success.
11/08- 6/09 Joseph/ Bobbi Brown
Memphis, TN
Makeup Artist/Business Manager
As a makeup artist, I worked both within my brand
and other brands in store to customize a beauty
regimen for each client. I partnered with both my
Account Executive and Store Management to develop
strategies to increase Bobbi Brown's daily
business, plan events and build clientele. In
this competitive environment, my focus was on
building client relationships and enhancing the
boutique experience for each customer. I also
worked with local wedding planners and stylists to
generate outsourcing events and ultimately build
my client base.
2/08-11/08 Germantown Dental Group
Germantown, TN
Patient Coordinator
As patient coordinator I developed close
relationships with each patient by understanding
their concerns, past experiences and fears about
their dental health. I used Emotional
Intelligence training to ask powerful questions
that helped me find the underlying cause for their
concerns or fears. I partnered with the patient
to communicate this information to the Dentist. I
presented treatment options to each patient, while
allowing them to be an active participant in their
treatment plan. I worked with insurance companies
on the patients' behalf to ensure that they were
maximizing their benefits. I also partnered with
dentists to develop strategies for building
clientele and re-establishing relationships with
inactive patients.
5/06- 2/08 Macy's/ Bobbi Brown Memphis, TN
Business Manager
As business manager, I created sales goals for my
team and motivated each Beauty Advisor to meet
them daily. I partnered with my Account Executive
and Cosmetic Manager to develop strategies to
increase daily business, expand clientele and plan
events. I worked with my team to reconnect with
lost clients and to truly enhance their experience
at the counter by focusing on customer service and
building client relationships. As a team we
successfully executed outsourcing events that
added to our daily sales and helped us reach out
to new clients. When I began working as Counter
Manager, in July of 06, our counter was in a $20K
deficit. By February 1, 2007 we had picked up
$70K, ending the year in a plus 10%. This success
was achieved by: recruiting the best BA's,
holding the team accountable for making daily
sales goals, executing successful Beauty Team
Events, tracking each BA's progress by utilizing
the daily sales sheet and DBR, holding BA's
accountable for selling 3 pieces of skincare per
day, making 3 follow up calls per day and doing 3
makeup applications per day, sitting every
customer down and linking skincare to makeup
purchases.
skills
Word Processing, Excel, Power Point, Dentrix, Outlook, Macy's
Mainframe and POS
Education
1999 Maranatha Christian Academy
Minter City, MS
High School Diploma
2000 Mississippi Delta Community
College Moorhead, MS
1 semester completed- GPA 3.2
References
DeAnna Matthews Lancome 601-***-****
Betsy Bell Macy's
Renee Fisher Bobbi Brown
Jodi Criner Macy's
Copper Smith Lancome
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