Customer Service Representative

Location:

Baldwin Park, CA, 91706

Posted:

September 26, 2010

Contact this candidate

Resume:

* * * * * T E WA R T AV E . B A L D W I N PA R K, C A 9 1 7 0 6

* * * . * * 8 . 6 5 9 9 • J A N E T T. C A R R I L L O @ G M A I L . C O M

JANETT CARRILLO

OBJECTIVE

A responsible, driven, and eager to learn professional seeking a position in Clerical, Reception, Data Entry or

General Office.

WORK EXPERIENCE

04/13/2010- Present Hot Topic, Inc. dba Torrid.com City of Industry,

Job Title: Customer Service Representative

Job Description: Assist customers via telephone, e-mail and chat regarding order status, tracking information,

order cancellations or changes, and placing new orders. Assist customers with damaged merchandise and

returns/exchanges on purchased items.

02/02/2009- 10/30/2009 Union Capital Associates, LLC Tustin,

Job Title: Funder

Job Description: Processed credit applications and contacted applicant’s banking institutions for checking

and borrowing account inquiries. Calculated lease/loan monthly payments and generated finance contracts.

Obtained proof of insurance for equipment being financed, and invoices from Vendors/Sellers. Filed Uniform

Commercial Code filing with client’s corresponding Secretary of State. Was in close touch with lender and

client through funding process. Calculated sales commission and recorded all final fees upon funding.

09/2007- 04/2008 PCV Murcor-Real Estate Services Pomona,

Job Title: Assignment Specialist

Job Description: Assigned Appraisal and Broker Price Opinion Orders to licensed Appraisers/Real Estate

Brokers nationwide. Searched rural areas for available appraisers and negotiated fees.

04/2004- 09/2007 Alliance Funding Group Orange,

Job Title: Funding Administrator (04/2007-09/2007)

Job Description: Generated finance contracts, obtained proof of insurance for equipment being financed. Was

in close contact with client for any additional items needed from lender. Filed Uniform Commercial code

filing with client’s corresponding Secretary of State.

Job Title: Documentation Specialist (08/2005-04/2007)

Job Description: Generated finance contracts, submitted vendor/seller information to lender for approval.

Job Title: Credit Assistant (04/2004- 08/2005)

Job Description: Processed credit applications via Experian/Equifax/TransUnion and entered information

into company system. Obtained credit and borrowing account references.

12/2003- 04/2004 San Gabriel Valley Tribune ( Apple One Employment Svcs) West Covina, CA

Job Title: Customer Service Representative

Job Description: Answered customer service calls regarding new subscriptions, cancellations, billing and

missed, incomplete, or wet newspapers.

09/2003-12/2003 West Covina Toyota-Scion (Apple One Employment Svcs.) West Covina, CA

Job Title: Receptionist

Job Description: Answered/transferred calls via main switchboard. Greeted customer and kept records of all

showroom and telephone sales inquiries.

E DUCATION

09/1998-06/2002 Monrovia High School Monrovia, CA

High School Diploma

Graduated with Golden State Honors in a Foreign Language (Spanish).

LANGUAGES

Fluently speak, read and write in Spanish.

SKILLS

Typing Speed: 55 WPM.

Proficient in Microsoft Word, Works, Excel, and Outlook.

REFERENCES

Hiral Gor-Patel, Assistant Controller - Alliance Funding Group

Phone: 800-***-**** x 1275