Customer Service Assistant

Felicia Anne Hardy

*** *. ****** ******, ***** Paul, Minnesota 55103 651-***-****

abj7qq@r.postjobfree.com

PROFILE:

• Enthusiastic, dependable, hardworking, and • Ambitious and passionate leader; works well

devoted. as a team player, and individually

•

• Excellent communicator; enjoys working with

Detail orientated; able to prioritize, analyze, and

diverse backgrounds

creatively solve problems to complete tasks.

• Excellent Customer service via in person,

• Administrative experience in formatting memos,

phone and email.

letters, reports and tables

• Proficient in Microsoft Office (Word, PowerPoint

Excel, Access and Outlook), internet and email

EDUCATION

Metropolitan State University, Saint Paul, Minnesota

Organizational Administration BAS Degree May 2010; GPA 3.62

Power of YOU Bridge Scholar

Saint Paul Community and Technical College, Saint Paul, Minnesota

Administrative Management/Assistant AAS Degree; GPA 3.65

Power of YOU Scholar and Dean’s List Recipient

Como Park High School, Saint Paul, Minnesota

Advanced Placement Program; GPA 4.27

Sandy Broderick Award for Academic Achievement

Salute to Youth Academic & Community Service Award

EXPERIENCE

Metropolitan State University

Center For Academic Excellence Front Desk Specialist January 2009 – July 2010

• Scheduled students for testing and tutoring appointments via in-person, phone and email

• Performed administrative functions such as entering confidential information, filing, copying, & faxing

• Maintained student files and office communications via GroupWise, ISRS, and the CAP Server

• Prepared, updated and revised bookmarks, flyers, schedules, and data entries

St. Paul Community and Technical College

Student Ambassador August 2006 – June 2009

• Interacted with future students through campus tours; scheduled, planned and carried out events

Administration Work Study May 2007 – July 2008

• Performed data entry, filed, copied, and faxed

• Reviewed and updated reports

Student Senate Secretary and Historian January 2007- May 2008

• Recorded general assembly and executive board minutes

• Tracked attendance, club status and voting rights

• Managed student events and activities; assisted with allocating the budget and financial records

Stasny’s Food Market

Cashier and Assistant Manager June 2004 – January 2007

• Processed transactions, balanced the cash register and performed opening and closing procedures

• Performed merchandising functions to include inventory, stocking, packaging and labeling

VOLUNTEER and COMMUNITY INVOLVEMENT

Hubbs Center for Lifelong Learning, Saint Paul Public Schools, Saint Paul, MN

English as a Second Language (ESL) Assistant Teacher and Tutor February 2009-Present

American Red Cross, Saint Paul, MN

Canteen Assistant and Greeter June 2006 – December 2009

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