Customer Service Assistant
Resume:
Leonore Salazar
abj7jy@r.postjobfree.com
Tampa, Florida 33615
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Professional Profile
Professional Assistant for companies and law firms with 15 years of
experience. Excellent organizational, research and communications
capabilities. Experienced in strategic areas of administrative operations,
information management and document production. Demonstrated ability to
prioritize tasks, meet time-sensitive deadlines, and work independently to
achieve goals.
Core Qualifications
Human Resources Assistant: Dealt with staffing issues and training hours,
drafted charts, handled workers compensation claims and insurance for
personnel in facilities located in seven states. Organized and scheduled
seminars for various facility members and corporate staff. Typed and
proofed Policy and Procedures.
Administrative Expertise: Skilled in developing, implementing, and managing
office procedures and systems. Supervisory experience in training and
motivation of personnel.
Research & Analysis: Adept at researching, analyzing, extracting, and
archiving data for development reports and subject-matter files.
Communications Skills: At ease interacting with top executives, clients,
customers, and vendors. Answer and screen telephone calls, greet and
register incoming visitors, and disseminate information to customers and
staff.
Problem-solving and analytical skills: Highly organized, self-motivated,
detail-oriented "multi-tasker," with excellent planning and execution of
creative improvements that allow for effective management of work flow.
Computer Skills: Proficient in Microsoft Office and Word, Excel, Outlook,
Quicken, WordPerfect and various computer software programs. Experience in
creating tables, graphs, charts, spreadsheets, reports, and specialized
correspondence. Ability to organize computer data files to improve
productivity and manage information.
Paralegal/Legal Assistant: Worked in various areas of law, including
personal injury, civil litigation, divorce, estate and workers'
compensation for both plaintiff and defense. Procured and organized legal
information, medical records, medical billing for settlement briefs,
arbitrations and jury trials. Designed master case list, mail logs, and
case management forms in Excel. Created new filing system and trained
personnel in positions of runner/file clerk, receptionist and legal
assistant.
Technical Skills: Type 70 wpm and experience with various office machines,
including dictation equipment, multi-line telephone systems, fax machines,
copiers and scanners.
Professional Experience
Sheffer Law Firm, PLLC Nov. 27, 2004 to Feb. 24,
National City Tower 2010
101 South Fifth Street, Ste 1450 40 hours per week
Louisville, Kentucky 40202 Salary: $33,000.00
Contact: Allison Grant #502/338-9419
My duties included drafting and proofreading correspondence and documents
concerning the defense of medical malpractice, class action civil
litigation and workers' compensation. Other duties include maintaining
client files, court calendars, and internal management system. I
reorganized and maintained the file room and took the initiative to create
a master case list and a central mail log database using Microsoft Excel
spreadsheets. I also created a database to manage case status and provide
quick reference for information.
Episcopal Church Home July 9, 2001 to August 1,
7504 Westport Road 2010
Louisville, Kentucky 40222 16 hours per weekend
Contact: Cecy Grisham-King #502/736-7800 Salary: $15,000.00
Answered a multi-line telephone and directed calls to appropriate
personnel. Provided customer service to residents and family members, as
well as arrange tours of the facility. I created and maintained a resident
mail list for distribution of mail.
Johnson True & Guarnieri, LLP Sept. 28, 2001 to Nov. 22,
326 West Main Street 2004
Frankfort, Kentucky 40601 40 hours per week
Contact: David Guarnieri at #502/875-6000 Salary: $28,500.00
Worked for several attorneys who dealt in personal injury, criminal, civil
litigation and divorce. I drafted and proofread legal documents to be
filed in court. I also prepared correspondence to clients, attorneys and
various agencies, such as hospitals. My duties included verbal
communication to obtain information, such as medical records, to be used in
settlement or mediations. I maintained timesheets and ledger sheets for
client billing.
Integra Chapman & Bell October 10, 1999 to May 15,
Taylorsville Road 2001
Louisville, Kentucky 40 hours per week
Contact: Company is no longer in business Salary: $23,000.00
I typed appraisal reports for residential and commercial properties, as
well as recreation areas. I would then review each report for accuracy in
spelling, information provided and simple mathematical equations. I was in
charge of downloading and inserting digital photographs into the appraisal
reports. I scanned zoning and flood maps, and maps showing the location of
appraised property which were also inserted into final reports. Upon my
own initiative, I organized a room of reference books into a functional
library, complete with database for identifying type of book and location
of book on shelf.
US Corrections Corporation October 15, 1997 to May 6,
2500 Seventh St. Road 1998
Louisville, Kentucky 40 hours per week
Contact: Company is no longer in business Salary: $23,000.00
Worked directly with five Vice Presidents:
Human Resource Dealt with staffing issues, training hours,
drafting charts, handling worker compensation
claims and insurance for private prison
facilities located in seven states. I created
databases in Microsoft Excel to document
training hours, manage workers' compensation and
insurance claims, as well as tracking personal
information on staff operating the private
prisons. Drafted emergency plans for policy and
procedures manuals.
Marketing Made travel arrangements, scheduled
appointments, meetings, with members of
government in various metro cities.
Technical Advisor Consulted and assisted in the preparation of a
marketing pamphlet to be presented at meetings.
Public Relations Designed a monthly publication to be sent to
facilities for management and staff. Prepared
press releases and other business materials.
Operations Scheduled and organized presentations or
seminars for facility members and corporate
staff. Used Power Point to create presentations
for seminars.
O'Connor, Acciani & Levy August 12, 1993 to June 28,
30 East Central Parkway Ste 1100 1996
Cincinnati, Ohio 45202 40 hours per week
Contact: Dennis C. Mahoney, Esq. at Salary: $18,000.00
#513/241-7111
Answered multi-line telephone and maintained attorney calendars by setting
appointments, scheduling depositions and court dates. Duties included
verbal and written communication with clients, attorneys and various
agencies. Gathered and organized information for settlement briefs,
mediations and jury trials. Created forms and drafted legal documents to
be filed in court. Compiled computer data and adapted programs. I trained
personnel in paralegal and secretarial positions.
Education and Training
Associates Degree - Paralegal Studies, 1995 Becker College, Florence, KY
Computer courses, 1984 Northern Kentucky University, Alexandria, KY
English and History, 1977-1979 Thomas More College, Crestview Hills, KY
Office Specialist, 1976 Sullivan College, Louisville, KY
Additional references available by request
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