Customer Service Sales

Objective

To further current knowledge and experience throughout the

management field while maintaining a positive and enthusiastic

work environment.

Professional Experience

Supervisor 03/2009 - 12/2009

Navy Exchange, Package Store, Great Lakes, Illinois

. Supervising 4-6 employees per shift

. Assisting in the loading and unloading of delivery trucks

. Responsible for storing merchandise, price stamping, and stocking shelves

. Operating of cash register and maintains stock records

. Distribution of daily assignments and providing on-the job training for

new employees

Assistant Manager

10/2004 - 01/2009

Walgreen's, Highwood, Illinois

. Accountable for supervising the interactions of up to 6 employees per

shift

. Resolve customer inquiries and issues in a courteous professional manner

. Responsible for maintaining overall store appearance and product display

setups

. In charge of maintaining proper inventory levels of merchandise on the

shelves

. Responsible for following company procedures for opening and closing the

store

. Operate general office equipment

. Demonstrated Walgreen's customer service standards

Customer Service Sales Clerk 06/2003 -

07/2004

Osco Drug Store, Chicago, Illinois

. Shift leader during night operations

. Assisted the night manger with inventory control functions

. Responsible for assembly and disassembly of all merchandise display

. Resolved customer service inquires and complaints

. Handled heavy cashier duties which includes sales, exchanges and refunds

Education

Chicago Urban League Chicago, Illinois

11/2009 - 06/2010

Pre2 Construction Apprenticeship Program

Dawson Technical Institute Chicago, Illinois

01/2010 - 05/2010

Certificate, Concrete Masonry

Concordia University River Forest, Illinois

08/2001 - 05/2004

Bachelors, Business Management

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