Customer Service Sales
Resume:
Angela Smith
Apple Valley, CA 92307
abj69j@r.postjobfree.com
Seeking a position in which I may utilize and expand my skills and
experience.
I possess 6 years of customer service, clerical, and administrative
experience. Through my previous employment I have obtained the necessary
skills of problem solving, data entry, handling escalated calls, sales,
order processing, and billing. I thrive in a fast paced office environment
and pride myself on providing great customer and office support.
Employment History
Crossfire Marketing Group
Crossfire Marketing Group provides companies with consulting support. The
division in which I was employed provided outbound sales for IGS Energy, a
natural gas supply company.
Customer Service Representative
Victorville, CA
April 2010 - August 2010
I performed outbound sales calls to customers within designated service
areas. During the calls I provided the customers with program and product
information, pricing, and answered technical questions. Other parts of the
job included but were not limited to data entry, processing sales reports,
checking order statuses, meeting production standards, and participating in
reaching sales goals as a team.
Fantastic Sams
Fantastic Sams is a franchise company that provides hair care service.
Hair Stylist
Apple Valley, CA
May 2009 - September 2009
I answered incoming calls, scheduled appointments, and maintained a client
data base. Performing sales transactions, cash register operation, and
credit card processing were also essential duties of this job. I provided
customers with hair service, product recommendation, and consultations.
Apex Systems for Time Warner Cable
Apex Systems is staffing agency which provided service to Time Warner
Cable. Time Warner Cable is the second largest cable company in the United
States. The company provides multiple services to its customers including
cable, high speed Internet, and phone service.
Customer Service Representative/Retention Specialist
Ontario, CA
August 2006 - December 2006
I received incoming calls and provided customer support. Through customer
support I answered technical questions, performed troubleshooting on
equipment, set up new accounts, performed schedules, reschedules, and
cancellations, and billing. In escalated cases, I performed retention by
listening to each customer's individual issue and resolving the matter
accordingly. I utilized CSG and CSG's WFX programs. I also performed data
entry, maintained a client data base, and connected customers with
appropriate parties.
USA Fact
USA Fact is an Internet based pre-employment screening company. The company
provides public record searches, verification of previous work experience,
and criminal background screening.
Verification Specialist
Riverside, CA
August 2005 - May 2006
I received incoming and placed outgoing calls. Using the Internet and
telephone, I verified information provided by applicants. I obtained
information such as employment dates, job title, and job duties, as well as
verified diplomas, degrees, and certificates. Through data entry I compiled
reports. I also checked reports for discrepancies and accuracy. Meeting
client deadlines was a major part of this job. Filing, faxing, keeping
electronic files, and disposing of confidential information were also my
duties.
HireRight
HireRight is a pre-employment screening company. The company provides
clients with public record searches, employment and education verification,
and criminal background reports.
Verification Researcher
Rancho Cucamonga, CA
December 2004 - July 2005
I received incoming and placed outgoing calls. Using the Internet and
telephone, I verified information provided by applicants. I obtained
information such as employment dates, job title, and job duties, as well as
verified diplomas, degrees, and certificates. Through data entry I compiled
reports. I also checked reports for discrepancies and accuracy. Meeting
client deadlines was a major part of this job. Filing, faxing, keeping
electronic files, and disposing of confidential information were also my
duties.
Ironwood Communications
Ironwood Communications is an installation company for DirecTv. The company
provides technicians who install customer equipment and perform service
calls. Ironwood Communications also includes its own customer support team.
Customer Service Representative/Dispatcher
Apple Valley, CA
June 2003 - November 2004
I received incoming and placed outgoing calls. The calls included both
customers and our technicians. During these phone calls I answered customer
questions, provided estimated arrival times for installations, and provided
technicians with directions and dispatch support. I utilized the CSG
program to handle customer calls and route technicians. I performed data
entry, schedules, reschedules, cancellations, and escalated problem calls
to the appropriate parties. I also provided dispatching through Nextel to
our drivers.
Education
Victor Valley Beauty College
Victorville, CA
California Cosmetology License
August 2007 - October 2008
1600 hour Cosmetology Course
Victor Valley Community College
Victorville, CA
Not Applicable
January 2001 - June 2006
Business Administration Major
Excelsior High School
Victorville, CA
High School Diploma
May 2000
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