Administrative Assistant Customer Service
Resume:
Tina L. McCullum
**** **** **** #**, *******, CA 94518
abj64t@r.postjobfree.com
OBJECTIVE
To obtain an Administrative Assistant or Customer Support related position.
PROFESSIONAL SKILLS
• Accomplished, detail oriented administrative professional with 15 years experience
providing superior Customer Service and Administrative support in fast paced, computer
driven environments.
• Self starter who meets operational deadlines while managing multiple priorities. Highly
skilled at evaluating and resolving complex problems and making sound decisions.
• Possess outstanding communication skill. Quickly establish rapport with customers,
management and staff members.
• Committed to job excellence and adept at working autonomously as an integral team
member to achieve organizational goals. Well versed in office protocol, policies,
procedures, confidentiality issues and modern office technologies.
• Computer skills include MS Word, Excel, Power Point, Access, 10-Key 1100–1300
kspm, Type 70 wpm.
EDUCATION
Diablo Valley College, Pleasant Hill, CA - Certificate Business Management
Coursework completed toward Associate of Arts degree in Business Administration
Heald Business College, Concord, CA – Currently enrolled - Paralegal Degree
PROFESSIONAL EXPERIENCE
10/07 – 5/08 True Wireless Inc, San Ramon, CA – Customer Support Specialist
Promoted from Administrative Assistant to Customer Support Specialist and trained the new
Administrative Assistant. Trained new customer support specialist hired. Maintained business
accounts as an integrated team for Sprint Nextel National Corporate Account Executives,
National Account Specialist and strategic care specialist. Responsible for helping companies
escalate billing issues, and manage account modification. Administered and supported three
corporate accounts. Resolved and troubleshoot all account problems with help desk specialist.
Monitored and updated all inventory in Excel.
12/06 – 8/07 Bay Berry Care Center, Concord, CA - Secretary/Ward Coordinator
Successfully managed nurse station provided non-clinical support to the nursing staff and
prepared charts for admissions. Transcribed Physician orders, MDS sheets and made
arrangements for transportation of patients to Dr's appointments. Managed reception desk every
Friday and processed Payroll with A/P representative. Assist Director of Nursing and Nursing
Supervisor with other duties as requested.
08/05 - 11/06 Financial Title Company, Walnut Creek, CA - Escrow Assistant
Responsible for ensuring all requirements are met to successfully complete the opening and
closing of Escrows. Answering and routing incoming calls, contacted lenders for loan
information and payoff request. Prepared lien and judgment documents when advised.
9/02 – 6/05 Wells Fargo, Walnut Creek, CA – Auto Finance Division, Collector II
Received and processed collection items such as checks, drafts and coupons presented to the
bank by customers and corresponding banks. Successfully collect payments on over 400
delinquent accounts per month. Prepared files for Repossession, Charge Off and Notice of
Default. Prepared request for Attorney Demand Letters in a timely fashion.
1/00 – 5/02 Adecco, Walnut Creek, CA - Office Coordinator/Administrative Assistant
Successfully managed front desk, processed time sheets weekly, responsible for receiving all
time cards weekly. Responsible for scheduling interviews with future associates. Started the first
part of the interview process with new associates. Maintained all job placement information into
database and processed payroll checks weekly.
07/99 - 1/2000 Kaiser Permanente, Oakland, CA –Health Plan Claims, Claims Examiner
Reviewed and processed claims according to completeness and validity. Identified billing errors
and recognized system problems. Research and reported findings on exceptional and special
case claims using CPT, ICD-9 coding and medical terminology. Responsible for processing a
minimum of 30 claims per day, referring claims to outside payers after determining authorization
of services, answered telephone calls relating to claims from providers and other various duties
as required.
09/97– 6/99 Chiron Corporation, Emeryville, CA – Documentation Assistant II
Created and distributed monthly calibration reports. Controlled and maintained over 1,000
documents monthly. Formatted and typed confidential and non-routine documents. Assigned ID
tags for 1,000 pieces of equipment. Reviewed calibration record forms and entered data into
Database. Answered emergency lines and dispatched mechanics and instrumentation guys over
the radio. Reviewed batch production records and established and maintained complex filing
system. Maintained existing database and developed routine spreadsheets. Screened telephone
calls, redirected calls and responded to routine inquiries regarding department business.
Relieved Receptionist three hours a day also, responsible for greeting customers and issuing ID
badges to contractors and visitors. Dispatch shuttle to transport employees to separate buildings.
06/95- 08/97 Social Security Administration, Richmond, CA – File Clerk
Responsible for creating and maintaining an efficient and accessible filing system and
arranged incoming records numerically, alphabetically, or by subject matter.
Responsible for use of scanners to convert forms, receipts and reports into electronic
format. Managed department records, made sure they were kept up to date. Assisted
management with special projects as requested.
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