Customer Service Administrative Assistant

Jennifer Furbush

Oxon Hill, MD ***** . 240-***-**** . abj5el@r.postjobfree.com

ADMINISTRATIVE PROFESSIONAL

Detail oriented professional with extensive experience in office management

and project coordination. Recognized for organizational skills and ability

to manage multiple competing priorities in deadline driven environments.

Strengths include:

. Reception / Customer service

. Relationship building

. Inventory / supplies

. Processes and procedures

. MS Office Applications

. Technical support

EXPERIENCE

Freddie Mac/ Federal Home Loan Mortgage Corporation, Mclean, VA Aug

2006 - Nov 2008 Customer Service Representative

. Customer service, areas such as shipping and receiving along with

various help desk functions.

. Answering phones and providing customer service to clients.

. Assist customers with information as barcode specifications; bag tagging

information, package weight, and approximate shipping dates for various

mail houses.

Computer Merchant, Norwell, MA Dec 2005 -Feb 2006

Deployment Specialist

. Installed technological equipment, in large scale offices to improve a

better environment for employees

QCS Technologies, Fairfax, VA

Sept 2005 - Dec 2005

Receptionist (temp position)

. Answered phones and address client inquires to ensure high quality

customer service

. Customer service

. Sorted files

. Filed invoices,

Koon's Chevrolet/ Chrysler, Vienna, VA

Mar 2005 - May 2005

Receptionist

. Monitored a professional a operating system to ensure employees and

customer service

. Tags/ Reg. distribution

. Telephone service

. Detailed log books

. Multiple task needed

Great Expectations, Vienna, VA

Aug 2004 - Jan 2005

Telemarketing

. Successfully conducted interviews to customers in results into becoming

members of this club

Henry's Wrecker Service, Fall Church, VA Aug

2002 - Mar 2003

Administrative Assistant

. Handled all correspondence and coordinated committee activities and

tracking system that improved document retrieval

COMMUNITY AFFILIATIONS

Freddie Mac - Community Relations:

Assisted with painting homes and helped rebuild communities for low-income

families.

EDUCATION

Associate of Applied science in Business Administration/ Management, Kaplan

University

Medical Billing and Coding, Sanford Brown, 2011

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