Customer Service Engineering

Jovy Carvajal-Ron

**** **** ****** ***** ****: 763-***-****

*** abj55l@r.postjobfree.com

Brooklyn Park, MN 55443

Dynamic and motivated engineering professional, worked in a semiconductor

manufacturing environment dealing with customers in U.S. and Europe. Able

to draw sound decisions through systematic application of problem solving

techniques. Diplomatic and tactful with professionals and non-professionals

at all levels.

Flexible and versatile - Poised and competent with demonstrated ability to

thrive in deadline-driven environments. A fast learner who adapts quickly

to change.

Skills Summary

Project Management Electrical Controls Analysis Computer Savvy

Assembly Line Operations and Design

Control Wiring and

Troubleshooting

Professional Experience

Advanced Semiconductor Engineering Inc. - Kaohsiung, 1/00 to 4/07

Taiwan

Customer Service Representative 8/04 to 4/07

Provides support and technical assistance to customers via e-mail and

phone. Provides support to manufacturing for current products and acts as

customer's advocate in product development process. Confers and

collaborates with manufacturing, sales and other internal departments for

the fast resolution of customers concerns and development of on-going

projects.

Selected Contributions:

. Gained back customer loyalty and increased customer satisfaction from 75%

to 98%.

. Helped attain numerous successful new product qualifications that were

then passed to mass production.

. Commended for long patience and persistence during performance

evaluation.

Assembly Operator, 1/00 to 2/04

Operates lead scanning machines and manually packs finished products in

shipping cartons to ensure continuous line production.

Selected Contributions:

. Demonstrated ability to produce quality products and attained no-customer-

return performance.

. Total commitment to continuous improvement and operator's self-operating

procedure awareness, training and skills enhancement.

Edison Electric Integrated Inc. - Quezon City, Philippines 3/95 to 12/99

Staff Engineer, 3/95 to 12/99

Reviews product designs for compliance with engineering principles, company

standards and customer specifications. Determines project objectives by

studying schematic drawings, design specifications and engineering

requirements. Constructs and completes plans, drawings, orders, cost and

down time estimates for engineering projects. Formulates plan of action to

complete engineering projects according to design specification and project

requirements. Conducts technical studies, analyses data, applies

engineering theory and draws data supported conclusions. Interacts with

customers on project discussions and drawing approval. Assists supervisor

on other functions such as training of new engineers, review, issuance and

follow-up of job orders in production.

Selected Contributions:

. Managed a high-volume of workload and projects within a deadline-driven

environment. Such projects include estimate, design and production of Low-

voltage Switchgears, Motor Control Centers, Capacitor Banks, Distribution

and Lighting panels, Manual Transfer Switches and Automatic Transfer

Switches.

. Conducted training on 5S System of Housekeeping to every department in

the company.

Jovy Carvajal-Ron

7841 Zane Avenue North Home: 763-***-****

205 abj55l@r.postjobfree.com Cell: 763-***-****

Brooklyn Park, MN 55443

Education and Training

College: Bachelor of Science in Electrical Engineering, 6/89 to 3/94

Saint Louis University - Baguio City, Philippines

Passed the board exam for Registered Electrical Engineers of the

Philippines, 1995

Training: IC assembly and test process, office productivity applications,

time management, SPC, quality systems, programmable logic controllers, 8D.

Computer Skills

MS Word, Excel, Powerpoint AutoCAD

Lotus Notes

Windows XP/Vista/7

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