Customer Service Sales

Christiana Nartey

Mobile Phone: 571-***-****

E-mail: abj4y3@r.postjobfree.com

OBJECTIVE

To secure a position where my existing skills in the areas of administration and customer service

can be utilised by a progressive and innovative company.

WORK EXPERIENCE

Personal Banker

August 2009 - present

M & T Bank State:VA

Banking

• Maintain portfolio growth through developing 20-30 personal contacts,

• Customer Contact Management (CCM) profile updates, 3 referral partner discussion, and

non-portfolio sales calls.

• Efficiently service and profile customers to satisfy all four needs (transaction, borrowing,

savings & protection) and identify sales opportunities consistently within a twelve-month

period.

• Cross-sell a variety of personal banking services to present and potential customers.

• Provide assistance and customer service on assigned accounts, including opening new

accounts, approving checks, and answering questions concerning accounts.

• Support branch in achieving its sales and customer retention goals; and participate in

weekly sales meetings with Branch Manager and take the lead in branch sales initiatives

when needed.

• Perform other duties as assigned by management.

• Sales Center responsibility – When needed, process teller transactions with accuracy and

efficiency, maintaining a professional manner to build customer confidence and trust

Business communication, Product knowledge and being able to relate that to client needs,

Orginazational skills,

Bank Teller

April 2008 - August 2009

M & T Bank Washington, DC

Banking

• Balance ATM and process daily night drop deposit as well as ATM and lobby deposits

and withdrawals.

• Assist customers with choosing the right savings and checking products with better

interest rates for their accounts.

• Assist in daily opening and closing of branch office.

• Provides administrative services by writing letters to customers about service errors and

products.

Basic understanding of office machinery, Ability to use all of the software (M-tell and Microsoft

2007)used by M & T bank, Advanced communication skills,

Teller

May 2005 - April 2008

Fort Belvoir federal credit union State:VA

Banking

• Does account balances for members who ask for such service.

• Balance teller drawer at the beginning and close of day sales.

• Prepare temporary checks for new members,

• Greet member, cross sell products to members.

• Participate in membership drive to expand our field of membership.

• Explain policies to the members who have limited understanding of the products Belvoir

offers.

• Process deposits and withdraws (cash and checks).

• Process bank checks, cashier’s checks and money orders,cash advance, notary, wire

transfers: western union, Vigo and swift transfers.

Customer Focus Sales Focus, Cash Handling/Balancing, Attention to Detail,

Ticketing Agent

November 2005 - July 2006

Afriqiyah Airways Accra

Travel, Transportation and Tourism

• Give advice on destinations.

• Make arrangements for transportation, hotel accommodations, car rentals, tours,

and recreation.

• Advice on weather conditions, restaurants, tourist attractions, and recreation.

• Provide information on customs regulations, required papers (passports, visas, and

certificates of vaccination), and currency exchange rates to international travelers.

• Consult published and computer-based (Galileo and Amadeus) sources for information

on departure and arrival times, fares, and hotel ratings and accommodations.

Basic Finance and Accounting Business Communication, Niche Marketing, Cross Selling

Techniques,

EDUCATION

Associate Degree, Business administration,

April 2008 - Present

Northern Virginia Community College VA

Fundamentals of accounting, business math, economics, business law, finance marketing as well

as management and leadership skills

Certification, Transportation Management,

February 2004 – August 2006

International School of Aviation Tema

Concepts, practices and the latest trends in the travel industry

Galileo and Amadeus software

CERTIFICATION

Notary Public

April 2008

Commonwealth Of Virginia

Constituted by law to be an impartial witness on contentious matters usually concerned with

estates, deeds, powers-of-attorney, and foreign and international business.

SKILLS

Organizational Leadership

Communication Skills

Sales & Marketing

People Skills

LANGUAGES

English Fluent

INTERESTS

Organizing

Contact this candidate