Customer Service Supervisor

*** ********** *****

Hopewell, Virginia ***** Phone 804-***-****

E-mail abj453@r.postjobfree.com Ashley N. Rodgers

Objective Full-Time Employment

Work

experience May 2009-Present Ross Dress For Less

Norfolk, VA

Salary: $7.48 Hour

Front End Supervisor

Serves as Front End Shift Supervisor; manages the

processing of returned items; assists with stocking new

merchandise; serves as cashier, operating the cash

register, for customer service area; ensures that our

customers have a pleasant experience while they are in our

store; as Front End Supervisor, responsible for cash office

disbursements to cashiers; keeps customer service area and

the front end organized and ensures that our customers are

in a safe environment; and assists in setting up sales

events. Practiced loss prevention procedures. Supervisor:

Joyce Johnson 757-***-****

September 2009-December 2009 Crisis Line

Norfolk, VA

Salary: Volunteer

Internship

Provided unbiased emotional support to callers in need; and

coordinated with personnel from mental health facilities,

when required, in the surrounding areas for assistance to

the call in customers. Supervisor: Cristy Letsom (757)

622-1309

August 2008-November 2008 5-7-9 Apparel

Chesapeake, VA

Salary: $6.00 Hour

Sales Associate

Served as a cashier by operating a cash register and

greeted customers at the door to ensure a pleasant shopping

experience; and assisted with restocking merchandise and

weekly store inventory. Supervisor: NaFessa Allen (757)

420-9769

June 2007-August 2007 Limited Brands Store Operations

Bath & Body Works

Colonial Heights, VA

Salary: $5.25 Hour

Sales Associate

Approached customers promptly in a friendly and helpful

way; assisted customers with opening new charge accounts;

organized the floor, wrap stand, and the stockroom and

set-up sales events; and served as cashier by operating a

cash register. 804-***-****

May 2007-August 2007 Army and Air Force Exchange Service

Fort Lee, VA

Salary: $6.50 Hour

Store Associate/Cashier

Sold a variety of merchandise to customers using

salesmanship and courtesy. Operated a cash register;

practiced loss prevention procedures; provided customer

service and concern for customers; and maintained knowledge

of Army and Air Force Exchange Services policies and

business.

October 2005-July 2006 Kid Around Daycare Center

Hopewell, VA

Salary: $5.25 Hour

Lead Child Program Assistant

Served as lead teacher for program staff with

responsibility for assigned operation of daycare activity;

worked under general written and verbal direction of the

supervisor; maintained control of and accounted for the

whereabouts and safety of children including arrival &

departure; supervised children during daily schedule of

activities; worked in ration with children and monitored

ratios to ensure adequate staffing. Instructed new

employees in specific tasks and job techniques; explained

program guidance, procedures, policies & directives to new

employees.; carried out organized indoor and outdoor

curriculum concepts appropriate to their developmental

level; recognized individual differences in children and

responded to needs; maintained records as directed by

supervisor; assisted children with special projects and

homework; and participated in conferences and training with

staff. Supervisor: Ms Jones 804-***-****

Education

Norfolk State University

Norfolk, Virginia

August 2006-July 2010

Major - Psychology

Degree - Bachelor of Arts

Date of Graduation: July 25 2010

GPA: 2.6 out of a 4.00

2002-2006 Hopewell High School Hopewell, VA

Diploma

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