Customer Service Mental Health
Resume:
Pamela A. Madden
Del City, Okla. 73115
abj2m4@r.postjobfree.com
Objective: Obtain a position utilizing key strengths in initiative,
flexibility, team collaboration, openness to change,
utilizing
new information, maintaining accuracy during peak volumes
of work, interpersonal skills, applying principles relating
to health and social services, personnel and human
relations
Strengths: General work environment protocols, verbal and written
skills, assisting employees with computer operations, use
of office equipment, office and personnel management, cash
and billing procedures, communication with employees and
others within the work sector, public relations and
customer service, management and leadership skills
Education: Associate of Arts Degree in Psychology, Rose State College
May, 1986
Medical Secretary Certificate, Wright
Business School
March, 1992
Bachelor's Degree in Business Science Management
With focus in Human Resources,
University of Phoenix
April, 2009
Work Experience:
Patient Services Representative, Infectious Diseases
Institute OUHSC, Dept. of Medicine, Oklahoma City,
Oklahoma
Dates: 2004-Present
. Coordinate logistics of mental health program
. Arrange appointments for mental health clients
. Arrange credentialing process for mental health
professionals
. Schedule and coordinate appointments for agency
psychiatrist
. Use specialized databases within the University of
Oklahoma for scheduling, referrals, and billing
. Communicate with mentally ill clientele to enable
effective treatment
. Utilize knowledge of state and federal regulations
regarding eligibility and benefits
. Collaborate with various departments within the
University of Oklahoma on behalf of the mental health
program
Senior Online Security Consultant, America Online
Oklahoma City, Oklahoma
Dates: 1996-2004
. Monitored emails from members and staff for
inappropriate behaviors
. Investigated sensitive pictures and files
. Point of contact for complaints regarding graphic
material
. Trained junior consultants on proper procedures and
protocols
. Assisted FBI and other government agencies regarding
criminal intent
Patient Relations Specialist, Hillcrest Health Center
Oklahoma City, Oklahoma
Dates: 1992-1996
. Conducted admissions for surgery, mental health and
emergency room visits
. Created medical records and recorded coding for
insurance
. Scheduled surgeries and pre- certified procedures for
insurance
. Operated PBX and answered phones for doctors after hours
Other Experience and Skills: IDX scheduling system, EMR (electronic
medical records system), switchboard/PBX, medical terminology, coding
(billing), processing compassionate care prescription applications for the
elderly and patients with mental and emotional disabilities, billing pre-
certification and authorizations, conference calls, team work and team
building, knowledge of human resource management while pursuing HRM
certificate from University of Phoenix, management planning, supervisory
skills
Office Skills: Type 65 wpm, 10-key (12,000spm), Word Processing, Power
Point, Excel, Microsoft Office Tools (Access, Outlook, Word), Fax, E-Copy,
PC and laptop, printer
Personal References: Available on Request
Contact this candidate