Manager Human Resource

Pamela A. Hansen

**** ******** *****

Cumming, Georgia 30041

678-***-**** home 404-***-**** cell

abj2in@r.postjobfree.com

October 2001-Present

Various Volunteer and Contract Positions

June 2000-October 2001

Intercontinental Hotels Atlanta, GA HR Consultant - Company Managed Mid-

Scale Hotels

Responsible for the implementation of Human Resource policy and procedure

for 130 (Holiday Inn, Holiday Inn Express and Staybridge Suites) Hotels.

Project work included merging policy and procedure manuals of two

companies, educating hotels on new manual out and ensuring the

implementation at each location. Daily duties included answering concerns

on a company wide employee resolution phone line, benefit, payroll, and

compensation for all levels of employee - housekeepers to general managers.

Other responsibilities including EEOC responses, on-site investigations,

benefit implementation and on-site audits.

April 1999-June 2000

Yale Residential Security Products, Inc. Atlanta, GA Human Resource Manager

Assisted company in upstart and then assisted in streamlining. Responsible

for recruiting/staffing (all levels), created an orientation session,

policy and procedures. Training, employee relations, compensation

administration, benefits administration and payroll.

March 1992-December 1998

ACCOR -Motel 6

Field Human Resource Manager-Eastern Region Atlanta, GA June 1997-December

1998

Responsible for employee relations' issues for 88 properties (located

Michigan to Maine down to Florida), 1500 employees. Direct human resource

support to 5 Area Managers of Operations for the 88 properties. This

included staffing the general manager for each hotel. Employee relation

issues including: sexual harassment, discrimination, wage and hour

investigations.

Regional Training Manager - Southeast Region Atlanta, GA April 1995-June

1997

Conducted operational training for managers and staff in the Southeast

Region. Six week training included Orientation, day to day policy and

procedure for running the business, staffing guidelines, and management

skills training. Responsible for coaching and counseling employees on

performance throughout the training experience. Assessed managers ability

to begin running a successful motel. Assisted in Recruitment of Managers.

Coordinated Diversity Training.

Training Manager - Corporate Offices Dallas, TX January 1994-April 1995

Developed and delivered training materials for a two week course to

supplement operational training. Sessions included: Management Styles,

Quality, Balancing Profit & Loss and Quality, Hiring, Counseling and Time

Management. Instrumental in the strategic decision to implement six

regional training centers located throughout the country.

Recruiter/Human Resource Manager Boston, MA March 1992-January 1994

Advertised, screened interviewed candidates for Management Teams and

General Manager positions for 15 states (69 properties). Supported the

Human Resource needs of 4 Area Managers. Developed strategy for transition

from two person management teams to General Manager positions along with

the Regional Vice-President of Operations. Responsible for 12 training

motels. Initiated a college summer work program with Johnson and Wales

University. The program included recruitment, placement and training.

March 1989-March 1992

Hyatt Hotels & Resorts Cambridge, MA

Assistant Front Office Manager, Housekeeping Supervisor and Front Desk

Clerk

CENTRAL MICHIGAN UNIVERSITY Mount Pleasant, Michigan

Bachelor of Applied Arts-December 1988 Interpersonal/Public Communication

Management

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