Medical Assistant Customer Service

LAUREN EDWARDS

**** ******* **. *** ********** C.A. 92404

Cell 310-***-****

abj16k@r.postjobfree.com

EDUCATION

Certificate in Medical Assistant, CPR, EKG, Phlebotomy

National Institute of Technology, Long Beach, CA

Special Skills

Ability to cope with fluctuating demands of uneven workload

Strong analytical and problem solving skills

Excellent conflict resolution & decision making capabilities

Proficient in the use of: Microsoft Office, Word, Excel, and Outlook

ICD 9 coding, Medical Terminology

Software: Medi-soft, Ez-Cap, Nextgen, IDX, and EMR

WORK

EXPERINCE

Office Works Rx Staffing: Medical Assistant

2009-Present

Family Practice/Orthopedics

. Conducts business in a service-oriented manner that is attentive,

cooperative, sensitive and respectful and kind with dealing with

patients as well as visitors

. Prepared patients (Adults and Pediatrics) for examinations and

diagnostic procedures according to clinic procedure such as recording

temperate in EMR, pulse rate, blood pressure, and response to

standardized medical history questions

. Skilled in clinical laboratory duties in pediatrics and adult patients

such as urine dips, EKG, HCG results, finger sticks, ear lavage,

injections, performed daily blood draws & centrifuge, and sent

laboratory specimens out for pick up

. Assisted with pre-op surgeries and also post-op with the removal of

stitches and also staples and replacing with steri-strips

. Worked as a team to help other co-workers to keep patient flow

. Removal of cast on patients and splints

. Prepared x-rays for upcoming surgeries for Physician

. Assisted physician with pap smears as a chaperone during patients

examinations

. Monitored and cleaned assigned patients examination rooms, unit areas

and unit equipment reported outdated supplies, also restocked rooms

. Refilled prescriptions by physicians request, also called in

prescriptions

. Set patients appointments, also assisted with medical records in a EMR

system

Alls Well Staffing: Medical Assistant

2008-2009

Family Practice

. Assisted physicians with patient care by rooming patients inputting

the vitals in EMR

. Prepared patients Adults and Pediatric for examinations and

diagnostic procedures

. Scheduled patients appointments and nurses visits

. Answered incoming calls and assisted pharmacy with patients

prescriptions

. Roomed patients pediatrics and adults, recorded temperate, pulse

rate, blood pressure

. Assisted physicians in procedures as a chaperone

. Responsible for patient flow to maintain schedule and prevent long

wait times

. Maintained exam rooms by stocking and cleaning daily

Continued page 2

Health Care Partners: Customer Care Representative

2006-2008

. Demonstrated skill in providing concierge level of customer service

. Data Entry on clients demographics

. Calling patients to make sure a nurse or home health or physical

therapist has contacted patient to insure proper care

. Contacting patients after being discharged from the hospital to

schedule next appointment

. Verified patients insurances with knowledge of HMO, PPO, POS

. Scheduled patients appointments for pre-op surgery

. Answered heavy inbound calls and routed to different departments

. Faxed referrals, emailing Doctors with updated patient information

. Contacting patients to make sure they have all the assistance they

need to arrive to their doctors appointments

Kaiser Permanente/Out Source Medical: Phlebotomist

2005-2006

. Draw blood daily on patients geriatric and pediatric patients

. Properly identify patients and correct label specimens, organizing the

workload to efficiently handle specimen processing through use of

barcodes, centrifuge and aliquot of specimens as necessary

. Maintain supplies, cleaned rooms, stocked room

. Specimen processing including separations, storage, and send- out

testing protocols

. Ability to multi-task and handle a fast paced environment

. Requisitions laboratory supplies and maintain supply inventories as

directed, distributes supplies to appropriate department as received

. Maintain patients charts and put in order for daily appointments

References Available Upon Request

Contact this candidate