Customer Service Manager

Clint Remondini

**** * ****** **#** Englewood co 80111 970-***-****

PROFESSIONAL EXPERIENCE

Taco Bell, Fort Collins, CO October

**** ** *******

. Assist with customer satisfaction

. Food pre-prep

. Prepare all food products

. Rotate stock

. Receive and organize delivery

American Furniture Warehouse, Fort Collins, CO

August 2007 to September 2009

Assistant Warehouse Manager

. Supervise warehouse personnel

. Unload warehouse inventory trucks

. Utilize bar-code reader for receiving and shipping product

. Pull and load customer purchases from warehouse, utilizing a stand-up

forklift

. Help ensure customer satisfaction

. Product assembly

. Wrap product for return to main warehouse

. Local delivery when necessary

. Weekly Inventory

Gulf Shores, Contract employee

May 2007 to August 2007

. Worked with Man-lifts, harnesses; Industrial cleaning

Front Range Steele, Wellington, CO

August 2006 to May 2007

Material coordinator for all material used in company operations, based

on work orders

. Receiving and Inventory for all material received

. Outbound shipments, loaded and verified all outbound material shipments

Main Saw - measure and cut all steel to order specifications

. Hand Crane - maneuver and relocate up to 5 tons of steel to and from saw

conveyer belt

. Inventory - check incoming steel, organize and maintain for day-to-day

working orders

. Shear Machine, Punch Press and layout, ARC welding

. OSHA occupational safety and health training course in industry safety,

CPR adult certification, and Standard first aid courses

Request Carpet Cleaning

July 2006 to August 2006

Industrial and residential carpet cleaning, carpet stretching, upholstery

cleaning

Burger King, Fort Collins, CO

General Manager - Responsible for all operations of restaurant and staff

October 2004 to July 2006

. Review and supervise all assistant manager personnel, verifying that

all operations are performed correctly

. Maintain food inventory levels

. Cross Train all employees on management duties to provide fast quality

service with a friendly smile

. Maintain loyal customer base while generating new customer relations.

. In charge of improving speed of service, dropping food costs and

increasing sales

. Train other management staff in all operations of restaurant standards

Second Assistant Store Manager - Responsible for all operations of

restaurant and staff. May 2001 to October 2004

. Supervise and motivate crew for various shifts and duties while providing

quality customer service for all customers

. Balance cash and vault, analyzing paper trail for outages and

discrepancies, Prepare and deliver bank deposits

. Prepare and execute BI-weekly product orders, enter all food bills;

Prepare daily audits, run hourly and end of day reports, transmit

electronically to home office; Mid-month and month end detailed

inventory counts and documentation

. Prepare and maintain weekly staff schedules, Train new staff, Cross train

and prepare employees for advancement

Shift Leader/Crew Member - Being a mentor and leader to staff

August 1998 to May 2001

. Worked all positions within the store: Kitchen, Front line and drive

through, Balancing cash drawer every shift

. Provide quality customer services, seeing that the customer is always

satisfied from taking orders to preparing the food

Other Food Services

McDonalds, Fort Collins, CO May

1998 to August 1998

Crew Member - Responsible for meeting and exceeding customer's

expectations, providing quality customer service, balancing cash drawer

every shift.

A & W, Fort Collins, CO

March 1997 to March 1998

Assistant Manager/Crew Member - Responsible for all operations of

restaurant and staff and balancing all drawer and vault cash each shift

Chinese Combo, Fort Collins, CO

October 1996 to March 1997

Crew Member-Worked front line while training in the kitchen, provide great

customer service to meet customer's needs and balance cash drawer every

shift.

EDUCATION

Certificate of Serve Safe, Food Quality, Denver, CO; Certificates of Basic

Restaurant Management and Food Safety, Denver, CO

Fork Lift Operator Certification. Graduate of Rocky Mountain high school,

Fort Collins, CO

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