Manager Customer Service

Jennifer Brizuela

**** ********** **.

Reno, NV *9523

abj0er@r.postjobfree.com

775-***-**** Mobile

EXPERIENCE

****-**** **** ** **** 87 Sparks, NV

Store Owner/Manager

Managed the daily operations of the restaurant to include, hiring, and

training, employee relations, food preparation, baking, food safety,

cleaning, cash handling, bookkeeping, payroll, customer service, ordering

and receiving, sales and marketing.

2006-2007 Harrah's Reno Reno, NV

Recruiting / Employee Relations Specialist

Assisted Employee Relations Manager in conducting investigations, training

managers in appropriate disciplinary tracking, and set up and facilitating

employee events for the property. Daily tasks included; filing, data

entry, assisting front counter with employees and applicants.

1996-2006 Columbia Tahoe Properties S. Lake Tahoe, NV

Rooms Division Manager - Mont Bleu Resort

Reported to the Hotel General Managers for two properties. Assist all

hotel departments (Front Desk, Central Reservations, PBX, Bell/Valet, Hotel

Accounting, Retail, Housekeeping, Public Space and Laundry) in the

management of the daily operations for one property and consult and train

managers for the second.

1996-2005 Caesars Lake Tahoe S. Lake

Tahoe, NV

Front Office Manager

Responsible for the daily operations of Front Desk, Room Reservations, Bell

& Valet, Transportation and PBX operations. Assisted accounts

receivables, accounts payables, general ledger, payroll/scheduling, revenue

management and profit & loss audits to ensure compliance and profitability

for the company.

1996-2002 Reno Hilton Reno, NV

Human Resources Coordinator

Provided support to human resources management with employee relations,

benefits and administration, training, employment and recruitment.

SKILLS AND CERTIFICATIONS

. Computer Systems Knowledge:

o Microsoft Excel, Word, Access, Power Point, Outlook, Publisher,

o Quick Books

o Internet - Web Maintenance

o AS400-LMS

. Office Machines (Fax, Ten Key, Copier, Laminator)

. Filing System set-up and maintenance.

. Multi-phone & Operator Board experience

. Food Safety Manager Certification.

. Alcohol Awareness Certification

. BLS Certification (First Aid & CPR)

. Intermediate Conversational Spanish

. Familiarity with Federal, State & Local business licensing and tax

requirements.

NOTEWORTHY ACCOMPLISHMENTS

. Owned and operated small Franchise deli shop.

. Responsible for all HR duties, accounting & bookkeeping, receiving of

product and delivering a quality product to our customers.

. Maintained all bookkeeping records including payroll using Quick Books

program.

. Received 100% score from Health Dept Inspections

. Specialist in employee relations, recruiting, and training.

. Maintained confidentiality of employee files and security

investigations.

. Managed a staff of 200 employees of nine departments.

. Oversaw implementation of a newly created central reservations and

laundry departments.

. Specialized in Revenue Yield, and Forecasting.

. Wrote new policies and procedures, safety and training manuals for

five departments to ensure compliance and increase efficiencies.

. Received Leadership Award.

. Company representative for Hispanic Chamber of Commerce LEAD program -

Elected Alumni President.

EDUCATION

Sparks High School - Graduated 1991

International Air Academy - Certificate w/Honors - 1991

Truckee Meadows Community College - Transfer Degree/General Studies

University of Nevada-Reno - Continuing Education

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