Customer Service Manager

Corie L. Lundy

( Cellular 619-***-**** ( abizu6@r.postjobfree.com ( V. Mail (619) 206-

7054

OBJECTIVE: To obtain a position in the Administration field that would

incorporate my education, talents, experience and skills, and utilize my

acumen for obtaining company goals and objectives.

PROFESSIONAL QUALIFICATIONS:

.

Extensive social services and case Knowledgeable in mediation / dispute

management resolution techniques

background Strong organizational and multi-tasking

Committed to providing quality customer ability

service Ability to lead and facilitate group

Excellent oral and written communication activities

skills Excellent phone etiquette / high volume calls

Strong interpersonal skills

Proven supervisory and managerial skills Experienced working with individuals of

Keen visual skills responding to conflict varying educational, economic, and cultural

situations backgrounds

High level of professionalism and ethics Admirable growth potential and desire to

excel

RELEVANT WORK HISTORY:

Convention Staffing Services Representative 07/08 -

01/09

San Diego Convention Center Corporation (SDCCC), San Diego, CA

Provided a broad-spectrum of customer service duties, on a per-diem

basis, according to the convention's staffing needs.

Checked in and directed hosts, guests, and clients; set up and

dismantled kiosks, while serving all with a care, helpfulness, and

friendliness that always exceeded the service expectations of various

clients.

Family Service Specialist 03/07 - 07/08

Neighborhood House Association, San Diego, CA

Provided ongoing "wrap-around" social services, which included:

advocating, making home visits (for purposes of identifying family

need), assisting in short and long-term familial goal setting, and

crisis intervention services.

Serviced families through the establishment of community linkages,

partnerships, and healthcare referrals.

Informed and educated parents about the special needs of children in

growth and development.

Facility Manager / Administration Assistant

03/01 - 06/02

Bayview Baptist Church, San Diego, CA

Managed a large growing church facility through coordination and

facilitation of in-house events, room assignments, space, and

availability.

Scheduled, set, and kept the daily calendar for the church's

Administrator.

Assumed the roles and responsibilities of human resources/ personnel

manager for about fifty employees and maintained employees' confidential

work files.

Performed various other administrative duties, as requested.

Family Service Associate III 09/96 - 08/99

Neighborhood House Association, San Diego, CA

Recruited, established, and maintained supportive relationships with

parents and their preschool-aged children in the Head Start program.

Collaborated with parents in assessing family goals and needs; followed

through, continually, with referrals to various community resources and

services.

Regularly updated medical and health history records on the preschool

children, as well as other case tracking duties, throughout the school

year.

PROFESSIONAL SKILLS: Microsoft Office, XP, Word, Excel, Outlook,

Publisher; Data Entry-Alpha Numeric.

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