Customer Service Administrative Assistant

Sarah R Peak 336-***-****

abiz0u@r.postjobfree.com

*** ****** **., *** *

Rural Hall, NC 27045

Sarah Raye Bryant-Peak

Profile and Objective

I am a friendly, loyal and clearly dedicated individual who has an ambition

to succeed in any given environment. Although I have extensive experience

in Customer Service industry as well as Administrative duties, I love to

learn, and am always up to a challenge whatever the situation. I get along

well with others, whilst also working efficiently on my own. I am seeking a

position where I can develop and excel while giving my best to an employer

as well as the clientele they serve.

Other Certificates

Teaching Skills (2006)

Person Centered Thinking (2006)

Clinical Foundations (2006)

Education

2008-Current Axia University of Phoenix

Associate of Arts in Business

2000-2002 Forsyth Technical Community College Winston-Salem, NC

High School Diploma

GPA 3.2

Work experience

2009-2010 Tickle Industries Winston-Salem, NC

Marketing Intern

Supporting the merchandising team in writing detailed product descriptions

Assisting in coordinating samples for photo shoots

Compiling fit and size information for merchandise

Manage details of multi-party conference calls, in-house and off-site

meetings and luncheons, travel arrangements, calendars, itineraries and

agendas

Ability to use office equipment, computer equipment and other related

software programs

Work independently as well as in a group setting on assigned projects

Develop and manage email marketing efforts, forecasting resource

requirements, managing relationships, calendars, content plans and

communicating timelines

Identify, test and implement new opportunities to improve conversion and

customer satisfaction via email communications

Manage and optimize the design, content and layout of all email

communications

Manage and optimize the design, content and layout of store front

Monitor and minimize unsubscribe/bounce/complaint rates and ensure spam

regulation compliance (e.g. CAN-SPAM)

Develop promotional messages and systems to increase email open rates and

conversions while lowering unsubscribes

Acts as auxiliary web graphics designer when needed

Compose, compile and edit product photos for use on the store front in

Adobe Photoshop

Optimize site search by search terms used by customers

Assist customers in finding products, purchasing products and checking out

procedures, as well as answering any follow up questions regarding

purchases and product information

2007-2009 Southern Adjusters Stokesdale, NC

Administrative Assistant

Manage details of multi-party conference calls, in-house and off-site

meetings and luncheons, travel arrangements, calendars, itineraries and

agendas

Answer multi-line phone and direct calls in a accurate and professional

manner

Ability to use office equipment, computer equipment and other related

software programs

Exercise independent judgment, decision-making abilities and high level of

confidentiality

Handle inquiries and requests by customers

Process correspondences, compile information, and write reports

Respond to letters and correspondence

Follow-up assignments as requested

Performs research and compile data

Designs databases and other programs to track and analyze information

Anticipate office supply needs of office and staff

Developed and update an Operations Manual in charge of organizing

information and materials

Communicate well with external contacts to properly handle direction of

business relations

Performs miscellaneous duties requested by office staff

2006 Triumph LLC (mental health) King, NC

Community Support Specialist

Mentoring and Counseling Clients on a one-on-one basis of all ages in the

community to enhance the client(s) functioning by providing guidance,

redirection, role modeling and life skills training in order to meet

specific goals outlined by other professionals in a mental health field. As

well as but not limited to working in the client's home to assist the

client and or caregiver if one exists; in learning new and more effective

strategies and skills to communicate, discipline, problem solve and

structure their home environment

2005 - 2006 Leslie's Pool Supplies Winston-Salem, NC

Cashier/Key Holder

Key Holder, opening and closing store

Cashier

Handling of bank deposits and change orders

Sales

Following and meeting weekly projection goals

Placing product orders for commercial and non commercial customers

Deadline dependant tasks

Water testing and analysis

Product suggesting

2005 Centralized Showing Services Raleigh, NC

CSR/Team Leader/Supervisor

Opening and closing of call center

Changing log tapes at opening and closing

Train employees

Answering multi-phone lines and directing calls accordingly

Set appointments

Make follow up calls on appointments

Handle any complaints from clients and employees

Process and handle confidential emails and faxes in a timely manner

Supervise 25+ employees at any given time

Managing employees' hours

Scheduling employees for shifts

Volunteer experience

Donation of Blood on a Regular Basis for Northwest Chapter of NC for American Red Cross

Christmas Services for The salvation Army

Addiction/Alcoholism Sponsor for C.O.P.

Survey Assistant for StandUp For Kids

Adoption Fair Volunteer for Animal Adoption & Rescue Foundation

Sexual Assault Crisis Line Advocate for Family Services

Kitchen Aide for The Salvation Army

Rabies Clinic for The Forsyth Human Society

Special Events-Triad Walk EMS for the National MS Society- North Carolina

Gather with Church group to hand out water and food to homeless

Medicine Delivery Assistant for Crisis Control Ministry

Phone Line Volunteer for Animal Adoption & Rescue Foundation

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