Manager Customer Service
Resume:
Carissa Lazzara
Tampa, Fl. **637
318-***-**** cell
813-***-**** home
WORK HISTORY
**-**** ** **-**** Physiotherapy Associates
Patient Accounts Representative Tampa, Fl.
My duties included:
* Insurance follow up and Patient collections
* Appeals
* Resolve Adjustments, Refunds, Credit balances using Medical Manager Software
* Rebill all insurance carriers when necessary with all required documentation.
* Quota of 30 accounts worked per day.
* Interpret all carrier EOB’s
06-2006 - 8-2007 Sage Software Services
Medical Manager EDI Technical Support Tampa, Fl.
My Duties included:
* Worked a live call phone que for support calls related to Medical Manager billing.
* Interpreted and explained rejection and denial codes as well as fatal errors
* Dialed into clients systems using Tiny Term, PC anywhere and Itivity.
10-2005 – 03-2006 Florida Orthopedic Institute
Collections Representative Tampa, Fl.
My Duties included:
* Insurance Follow –Up & Patient Collections
* Insurance Appeals & Insurance Refunds & Rebilling of HCFA 1500 Claims.
* Had to follow weekly stats of 100 calls per week and 220 accounts per week.
* In going and outgoing calls, IDX Software, Web MD, and Availity.
* Managed Care, Medicare, and Medicaid.
04-2004 - 07-2005 PHG Financial Services
Collections Representative Tampa. Fl.
My Duties included:
* Patient Collections. What insurance did not cover.
* Worked on a cash acceleration project for Team Health, Was required to call carrier
to find Payment status. Also to provide carrier with all necessary information needed
to pay claim. Using IDX software.
04-2003 - 04-2004 Remedy Staffing Service
Customer Service / Collections Representative Tampa, Fl.
My Duties included:
* Answer of phones on a multiple line phone Que System
* Patient Collections
* Updating Patient information
* Interpreting Patient notes and EOB’s
* Account research
* Insurance Follow - Up
* Appeals
* Billed UB92 and HCFA's
EDUCATION
Graduated 07-2003 Concorde Career Institute Tampa, Fl.
Insurance Coding and Billing Specialist
SKILLS AND TRAINING
* Word Perfect / Excel
* Access
* Medical Manager
* ICD-9 & CPT
* Managed Care
* Medicare / Medicaid
* Web MD / Availity
* HIPPA
* UB92/HCFA
* HCPCS
* Fair Debt Collection Act
* IDX
* Seibel
* Unix
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