Medical Administrative Assistant

________Katherine L. Hagood_______

*** **** ******, ******* ****, Virginia 23607

(Cell) 757-***-****

Objective

To obtain a position where I can apply my knowledge and actively

contribute my talents

to ensure that the organization is successful in

fulfilling it's mission.

Employment History

Everest College September

2009-July 2010

INSTRUCTOR FOR MEDICAL ADMINISTRATIVE

ASSISTANTS

. Instruct students on Medical Terminology, Billing and

Coding, Word, Excel, Vital Signs, Professionalism

. Conducted site visits for Career Services to observe extern

in working environment and talk with employer about any

concerns they may have with extern/externship

Thomas Nelson Community College-Hampton, Virginia

February 2010- Present

INSTRUCTOR FOR MEDICAL OFFICE PROCEDURES I AND 2

. Prepare for a professional medical office position by

learning telephone skills, appointment scheduling, patient

reception and registration, and proper management of health

care information.

Riverside Regional Medical Center, Newport News, Virginia

May 2002 - September

2009

Patient Advocate/Adjustor Abstractor

. Conducted daily audits of ER medical charts for proper

documentation

. Accurate and timely charging for all ER patient visits

. Other duties as needed (Secretary, Trauma Registrar, Guest

Representative, Phlebotomist)

. Answer all concerns relating to patient concerns,

complaints, and compliments

. Analyzed complaints entered into Midas System to track

areas of concern in the Emergency Department

. Helped with facilitating patient flow

. Developed an ability to work in a fast-paced atmosphere

. Maintain excellent customer relations and developed

customer rapport

. Helped with implementation of e-point documentation/charge

capture program

. Plan and coordinate all activities, special functions for

the Emergency Department

Bons Secour Mary Immaculate Hosp. Newport News May

1999 - May2002

Charge Analysis Coordinator

. Developed and implemented charge process

. Unit Secretary, EMS Liaison

. Efficiently produced and maintained clinical staff

schedules

. Accurately calculated and adjusted billing charges

. Efficiently reviewed 150+ medical charts daily for accuracy

of documentation

. Motivated and supervised 20 employees on a daily basis

. Maintained all record-keeping procedures without error

Attorney Harlan, Norfolk, Virginia

Reviewed and extracted medical charts related to law suits

Tidewater Orthopedic Associates, Hampton, Virginia 1983 - 1986

Orthopedic Assistant/Worker's Compensation Clerk

. Assisted with applying splints, casts, suture removal,

arthrocentesis, and other procedures as necessary

. Handling of all worker compensation claims for patients

within the practice

Sentara Hampton General/Sentara Norfolk General 1986-1994

Sentara Emergency Departments

Emergency Room Tech/Charge Analyst/Admission

Representative/Registration Clerk /Assistant

Trauma Coordinator/Administrative Assistant to ER Director

. Triaging of patients

. Splinting/Bandaging/Crutch Walking Procedures/Suture and

Staple removal

. CPR

. Alpha and Bravo Trauma Patients

. EKG's

. Assisting with pelvic procedures and collecting specimens,

phlebotomy and inserting Foleys

. Assisting physicians with invasive procedures

. Assisting Trauma Coordinator with reviewing policies,

review of EMS run sheets, community projects

Education

Thomas Nelson Community College, Hampton, Virginia May 2009 -

May 2011

Associates in Criminal Justice

Thomas Nelson Community College, Hampton, Virginia May 2009

Associates in Paralegal Studies

Thomas Nelson Community College Hampton, Virginia. May 2007

Certificate of Legal Assistant/Paralegal

Paul D. Camp Community College Smithfield, Virginia.

May 1988 - May 1994

Pre-Requisites for Nursing

Thomas Nelson Community College / EMT Basic

June 1980

Hampton, Virginia.

Certification as Emergency Medical Technician - Basic EMT

Internship with Riverside Regional Medical Center Risk April

2008

Management

Community Involvement

Peninsula Pre-hospital Committee-Committee involved with policy and

procedures for Emergency Medical Services relating to the Emergency

Room.

Peninsula EMS Party Committee-Spear headed and organized a party for

500+ EMS providers

Peninsula Christian Free Clinic Volunteer-Helped with taking vital

signs for the clinic patients

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