Customer Service Data Entry

Latisa Jackson

*** ******** **.

Winston-Salem, NC 27107

abivt2@r.postjobfree.com

abivt2@r.postjobfree.com

Primary Phone: 336-***-****

Objective:

To attain a customer service position with room for growth and stability.

SUMMARY

Experienced customer service representative in fast paced call center

environment. Proficient with MS Office, as well as typing 35 WPM. Ability

to troubleshoot, research and think analytically, while providing excellent

customer service. Very detail oriented and self motivated team player.

EDUCATION

2001

Carver High School

Diploma

Aug 2001-Dec 2001

Winston-Salem State University

Business Administration

EXPERIENCE

Benefits Representative

Aon Consulting

March 2008- Current

Administrative duties of outsourced benefits from various companies. Also

assisting members with carrier issues when they arise. Advised employees

of benefit options, explaining plans, tax worksheets, coverage options,

etc. Also assist employees with payroll questions that they may have.

Troubleshoot and send departmental cases for employees when needed .Also

assist with Defined Benefits (Pension) payments, counseling sessions to

assist members with questions or concerns about retirement. Help member

with COB with other carriers, Medicare, etc.

Encoding Specialist

Blue Cross Blue Shield of NC (Manpower)

September 2007- March 2008

Encoding member applications to specification of member type. Given added

responsibilities as a result of meeting deadlines, working overtime and

accurate data entry error free. Strengthened analytical skills by

interpreting various customers information. Enhanced interpersonal skills

by working in teams with diverse employees.

Customer Service Rep

Wachovia

October 2006-August of 2007

Providing excellent customer service in a fast paced environment to

Wachovia customers. Assisting customers with account issues, cashing and

depositing checks, payments, balances, updating customer information etc.

Followed up with customer about issues that needed in depth research for

customers. Noted all changes and reasons for customer on each account. Also

have some Online Banking training in Charlotte call center.

Collections Representative

Citi Card Call Center

October 2004 - August 2006

Provided customer service in an outbound call center to Sears customers

with delinquent account balances. Informed customers that their accounts

were past due by 30-120 days.

Assisted customers with payments by phone, as well as setting up payment

schedules to bring account balances current. Followed up and corresponded

with customers after researching late payments and billing discrepancies.

Utilized negotiation skills and analytical thinking to resolve customer-

billing issues. Prepared letters utilizing MS Word to send to customers

stating payment schedules, or to confirm payments made. Utilized MS Excel

to track and document customer accounts that had been resolved. Also

assisted training new employees on company equipment and on how to use

software programs.

SKILLS

MS Word

MS Excel

MS Outlook

Internet

Type 35 WPM

Data Entry

10 Key by Touch

Customer Service

Analytical Thinking

Detail Oriented

Organized

Team Player

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