Manager Customer Service
Resume:
K arla Parsons
**** **** ****** **., ******, Ok. 73003
(H) 405-***-**** (C) 405-***-****
abiupp@r.postjobfree.com
OBJECTIVE
To obtain a multi tasking position within a company that offers a chance for
advancement and growth.
SKILLS PROFILE
• Ability to answer multiple phone lines
• Ability to multi task
• Good filing and organizational skills
• Experienced in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
Good customer relations background
Basic computer and typing skills
EMPLOYMENT HISTORY
Customer Service Representative/ Billing Agent 10/09 05/10
PRC, LLC, Durant, Ok.
• Answered questions and provided basic billing solutions for FedEx customers.
• Successfully completed all jobs by time requested.
• Coordinated delivery of large projects with shipping representatives.
• Followed all FedEx and PRC procedures accurately and professionally.
• Qualified for “Super Star” status every month after probationary period per
meeting accuracy, professionalism, friendliness, and attendance qualifications.
• Successfully assisted hundreds of customers per day in a timely fashion.
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Office Manager 12/08 10/09
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Red River Sod Service, Kingston Ok.
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Answered multiple phone lines.
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Received and placed orders.
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Responsible for basic accounting and bookkeeping.
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Prepared payroll records.
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Paid accounts.
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Supervised employees.
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Conducted interviews for potential employees.
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Assisted on site supervisor in directing employees.
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Assisted as needed in field operations.
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Karla Parsons
Page 2
Assistant Office Manager/ Medical Assistant 06/08 12/08
D r. Castro, ENT., Medical Center of South Eastern Oklahoma,
Durant, Ok.
• Accurately prepared all medical files for appointments.
• Booked appointments to ensure a busy work day, yet short wait for patients.
• Assisted doctor with medical procedures, taking care of equipment, and filling
out surgery forms.
• Ordered surgeries, x rays, MRI’s, and other medical procedures.
• Performed hearing test on patients of all ages, including both masked and
unmasked.
• Gave allergy shots, and prepared allergy patient records.
• Used templates to help prepare surgery and procedure notes.
• Filed all necessary paperwork and medical files in a confidential manner.
Certified Nurse Assistant 11/06 06/08
Brookside Nursing Facility, Madill, Ok.
• Direct resident care.
Assisted residents with activities of daily living.
Recorded basic medical documentation such as intake and output, blood pressures,
temp. etc.
Took meal orders and delivered daily meals.
Reported to nurses in a timely and accurate manner.
Office Manager 05/05 11/06
Custom Signs of Spiro, Spiro, Ok.
Filed all necessary paperwork and files.
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Assisted customers with orders.
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Answered phones and directed customers with sign orders.
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Placed orders for products related to sign assembly.
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Designed and assembled signs.
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Operated sign equipment and computer programs.
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Conducted outdoor sales procedures.
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EDUCATION
2006
C NA License
Red River Rehabilitation Training School, Durant, Ok.
04/04 05/05
Associates in Nursing (Major)
Tulsa Community College, Tulsa, Ok. (completed 3 semesters )
1995
Diploma
Haskell High School, Haskell, Ok.
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