Human Resources Customer Service

*** ********* *****. ? San Jose, CA *****

408-***-**** ? abiuok@r.postjobfree.com

Human Resources Generalist/Manger/Benefits Administrator

Dedicated HR professional with 8+ year's experience managing and

administrating a full spectrum of human resources programs, services and

functions. Strong command of employment laws, compliance issues and

comprehensive benefit plans. An effective communicator at all levels within

an organization.

Sierra Circuits, Inc. - Sunnyvale, CA

PCB Manufacturing

Sr. Human Resources Manger (Present)

All around HR department administration 250+employees

Employment compliance, full-cycle recruitment programs, and management

development/training to drive business needs/goals. Compensation & benefit

administration for all locations. Policy enhancement/development

initiatives.

IASCO - Redwood City, CA

Professional Service Firm (Private) serving the aviation industry (Global).

Human Resources Manager (2006-2010) & Human Resources Generalist (2005-

2006)

Manage a broad range of HR functions including HRIS administration (150+

employees).

Successful achievements:

. Jointly administered company's conversion to PAYCHEX, including first

time HRIS system set up, that provided a single-source, employee-

information database used extensively by HR department and Payroll.

. Resolved EEOC and Workers' Compensation Claims, administration of full

investigation. Jointly negotiated terms with attorney representative

for filing individual(s).

. Processed all new-hire, benefits, leave, termination, and payroll

paperwork, ensuring 100%compliance with various laws and regulatory

mandates and serving as the primary contact person answering

management/staff questions on same.

. Co-authored sections of the company policies and procedures manual

outlining payroll, background checks, references, meals, breaks, sick

and vacation benefits, company regulations, and performance

expectations for exempt and non-exempt employees.

ISOLA USA - Fremont, CA

Manufacturing industry

Human Resources & Payroll Coordinator (2003-2005

Functioned as de-facto human resources and payroll coordinator.

Successful achievements:

. Jointly co-authored and implemented the HR Department and Payroll

Processing SOP's (standard operating procedures).

. Researched, developed curriculum for and conducted HR department

training covering current federal/state employment laws, payroll and

employee profit share regulations, FLSA/ADA policies and background-

check procedures.

. Successfully designed the payroll audit process to include total

earnings for hours worked, overtime, sick and vacation use per

department vs. total production.

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Havelka Enterprises, Inc. DBA More D cor - San Jose & Santa Clara, CA (2001-

2003)

Furniture retailer

Human Resources & Customer Service/Sales Manager

Responsible for implementing the Human Resources/Customer Services

Department.

Successful achievements:

. Develop HR/Payroll/Customer Services processes for all store

locations.

. Resolved EEOC claim with no settlement offering to individual filing

claim.

. Reorganized and revamped the payroll processing, commissions pay-out

to cancel out sales employee company draws.

. Resolved customer services related issues and minimized sales returns.

Dynamic Details Inc. - Milpitas, CA (1998-2001)

PCB Manufacturer

Personnel Administrator

Support Assistant to Personnel Manger.

Maintain all administrative departmental functions (benefits, WC,

FMLA/CFRA, etc.)

Successful achievements:

. Implement employee safety program, Experience Modification Factor

reduced by 40%.

. Create and implement process for new hire orientation and safety

training (Bi-lingual/Spanish)

Professional Development Highlights:

. PHR/SPHR in progress

. UOP - Online Degree in progress

. Wage and Hour Update (2009)

. SHRM-sponsored and Employment Counsel Seminars: Employment Law,

Recruitment & Retention,

. Compensation (2009)

. SHRM - Human Resources Generalist Certification (2006)

. Society of Human Resource Management (SHRM), 2006 - Present

Computers:

ADP - Enterprise/HRIS ? ADP-Report Smith ? PAYCHEX Payroll software ? MS

Office (Word, Excel, Outlook, Power Point) ? KRONOS ?

References:

Available upon request.

Cynthia Y. Esquivel-Delgado

Cynthia Y. Esquivel-Delgado

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