Manager Customer Service

Joe Alonso H# ***

*** ****

*** ***** **** **.

abitsh@r.postjobfree.com

Maryville, MO 64468

Work History

Silent Warrior Martial Arts, 326 North Dunn St. Maryville, MO 64468

**/**/**** ** *******

Owner/instructor, teach the arts of Kosho Ryu Kenpo, Shorinkenjitsu Kenpo,

and Combat Kenpo.

Teach private, group, and open classes. Specialty classes taught in self-

defense and woman's self-defense.

Crew Leader Assistant, U.S. Dept. of Commerce / U.S. Census Bureau,

4906 Frederick Ave. St. Joseph, MO 64506 04/27/2010 to 08/01/2010

Assist in supervising a staff of 14 enumerators. Meet daily with some

enumerators, check there work for completeness and accuracy, make sure they

have all the supplies they need, distribute new or reassigned work to them,

review there payroll forms, monitor there payroll cost and progress, answer

any questions or concerns they may have, recommend or provide on-the-job-

training for some enumerators, help the Crew Leader assign work to

enumerators, transport completed work, payroll forms and other materials to

and from the Local Census Office, help enumerators with difficult

situations. Collect decennial statistics of population and housing through

either personal or telephone interviews, as well as social and economic

data for use by the Federal Government, businesses and industries, and

various other public and private organizations.

HR Generalist / Supervisor: Kelly Services, Inc. / 1210 S. Main St.

Maryville, MO

64468 06/15/09 - 03/05/2010

Manage a staff of 30 associates. Act as an extension of the customer's

human resources department by developing and maintaining the relationship

with the customer and temporary employees through best-in-class service.

Directly supervise Kelly employees in accordance with state and federal

laws. Customer-related service included, taking and filling orders,

managing the order lifecycle, resolving problems, developing business,

monitoring contract compliance and reporting, and conduct business reviews.

Temporary employee-related service includes targeted training, orientation,

problem resolution and employee relations management. Focus on Kelly's

profitability to achieve targeted contribution. Strive to meet and exceed

customer expectations. Exercise discretion and independent judgment in

making decisions. Ability to build relationships, communicate effectively

and accomplish tasks simultaneously with attention to detail. Demonstrate

strong customer focus, team orientation and technical proficiency.

Night General Manager: Domino's / 420 North Main St. Maryville, MO 64468

11/2008 - 05/2009

Manage the night operations with a staff of 3 supervisors and 50

associates. Ensured the line supervisor(s) makings of pizza's, sandwiches,

delivery driver's and there responsibilities, food/supply inventory, labor

hours, store equipment, vehicles, and end of shift/night money count are

done to company standards and their policies.

Store Manager: Watkins True Value Hardware & Appliances / 1416 So. Main St.

Maryville, MO 64468 04/2008 - 10/2008

Manage a staff of 17 associates and 3 supervisors. Responsible for the

complete day-to-day operations, maximize store sales/profitability, develop

strategies and objectives. Shipping/receiving, labor hours, inventory,

company vehicles, money count/deposits, schedule employee hours, rental,

service/parts center, U-Haul rental, appliance center and delivery,

customer service, vendors, merchandising, and safety. Investigate theft,

workers comp and customer claims.

Assistant Store Manager: The Home Depot / 2024 Palisades Ctr. Dr West

Nyack, NY 12/2006 - 06/2007 & Assistant Store Manager: The Home Depot /

601 S. Sprain Rd. Yonkers, NY 10710 06/2004 - 12/2005

Manage a staff of 35 associates and 5 supervisors at the West Nyack store.

Manage a staff of 25 sales associates and 4 supervisors at the Yonkers

store. Train associates to provide quality customer service. Ensure that

store events are appropriately scheduled and communicated. Recruit and

place sales associates with appropriate skills for a special

orders/installs. Ensure specialty areas are adequately staffed to meet both

scheduled appointments and immediate customer demand. Set department sales

goals and monitor them regularly. Recruit, interview applicants and make

recommendations to the store manager for open positions. Drive productivity

on the sales floor. Coaching, training and developing associates by

providing both informal and formal job performance based feedbacks.

Communicate clear paths for associates and motivate associates to perform

at a high level. Maintain department profitability through report analysis,

identifying trends, defining problems and developing appropriate responses

in three or more departments. Coordinate merchandising maintenance for

multiple departments through utilizing the freight team and inventory

management associates. Follow procedures for opening/closing sales areas

for creating category pack-down list. Develop and communicate store

standards for customer service to associates. Develop strategy with store

manager in order to drive store sales and profitability. Responsible for

hazmat, environmental safety, workers comp, customer claims and its

investigations.

Operations Manager: The Home Depot / 2024 Palisades Ctr. Dr. West Nyack, NY

10994 04/2006 - 12/2006, Operations Manager: The Home Depot / 601 S.

Sprain Rd. Yonkers, NY 10710 12/2005 - 04/2006 & Operations Manager: The

Home Depot / 3120 NE Loop 286, Paris, TX 75460 04/2003 -06/2004

Manage a staff of 32 sales associates and 4 supervisors at the Paris store.

Manage a staff of 47 sales associates and 3 supervisors at the West Nyack

store. Manage a staff of 54 sales associates and 2 supervisors at the

Yonkers store. Oversee the supervision of the front-end cashiers, parking

lot, phone center, returns, and special services. Ensure operational

excellence in all front end areas as well as the efficient operations of

cashier, service desk, lot and all remote cashier locations. Ensure the

"Inventory Management Associate", team understands the relationships

between perpetual on-hands, average sales per week, effective inventory,

planning period and order quantity to validate suggested order quantities.

Ensure bookkeeping and vault associates keep accurate records and reconcile

business daily. Ensure SOP guidelines are followed for the Kronos system,

records retention, miss-punch procedures, vacation, personal, sick

requests. Enforce safety standards and compliance throughout the store.

Make certain that all daily inspections are completed. Ensure all store

level safety training occurs. Follow up on all safety audits, accident

reporting, and investigating issues. Ensure all associates are properly

trained and following procedures for shipping, storing, managing and

disposing of hazardous materials. Ensure driver safety and DOT compliance.

Actively took role in the execution of the safety awareness programs. Work

with the store manager and other assistant store manager's to improve

overall store profitability, solve problems and train and develop

associates. Responsible for hazmat, environmental safety, workers comp,

customer claims and its investigations.

Loss Prevention Manager/Investigator: The Home Depot / 3120 NE Loop 286,

Paris, TX 75460 12/1999 - 04/2003

Responsible for sharing information, assessing loss prevention

vulnerabilities and developing strategies to address them,

internal/external theft investigations, operational accountability

regarding shrink reduction and development of store management and

associates regarding loss prevention programs and processes. Handled

multiple projects and gain the cooperation and buy in of management and

associates to achieve goals. Focused on store specific business objectives

as determined by the store manager while ensuring loss prevention

responsibilities are fulfilled. Worked with law enforcement agencies and

retail security personnel to collect and compile investigative information.

Monitor, train associates and management regarding shrink related

operational controls, accountability, authorization procedures and approval

limits. Monitor over/shorts and credit card chargeback performance.

Investigate variances and recovery of company assets. Train and evaluate

new store investigators. Responsible for hazmat, environmental safety,

workers comp, customer claims and its investigations.

Asset Protection Team Leader: Target / 1122 W. Centerville Rd. Garland, TX

75040

08/1995 - 12/1999

Manage a staff of 2 senior lead detectives, 2 store detectives and 2

security door monitors. Responsible

for executing safeness, theft and fraud programs. Reduced stock shortages

and monitor store readiness for inventory. Selected and trained Asset

Protection Team Members. Trained the loss prevention team develop into a

cohesive, well-trained force against theft and fraud. Conducted all

investigations and chose the appropriate course of action. Partner with the

community, local law enforcement and area organizations. Responsible for

hazmat, environmental safety, workers comp, customer claims and its

investigations. Respond to all in-store crisis situations.

Director of Security & Fire/Life Safety, Security Investigations, Emergency

Planning & Physical Security: Barton Protective Services / 222 W. Los

Colinas Blvd. Irving, TX 75039 07/1994 - 12/1994

Manage a staff of 19 security officers and 4 supervisors. Oversaw the

design and implementation of a new security management system for a major

corporation and its corporate executives in there newly redesigned

corporate headquarters. Write, revise and initiate standard

policy/procedures. Develop work schedules to insure proper officer coverage

is manned for events and emergency. Negotiate bids with vendors in

purchasing and installation of, maintenance for fire alarm systems, access

control systems, CCTV's and devices. Responsible for establishing and

maintaining, training guides, standard operating procedures manual and

facility post orders. Direct supervisors in training new officers, officers

given reviews, tested monthly on various policies, procedures and post

responsibilities. Responsible for performance evaluations of supervisors

and officers. Maintain monthly budget expenditures i.e., office supplies,

ACS, photo ID equipment, CCTV'S. Oversee workers compensation, customer

claims and its investigations.

Security & Safety Patrol Operations Supervisor: MCI Telecom / 2400 N.

Glenville Dr. Richardson, TX 75082 09/1991 - 06/1994

Supervise a staff of 13 security officers, 3 group leaders and 9 project

officers. Oversee the day-to-day activities and the efficient operation of

a shift or staff. Supervised and trained a non-exempt staff in all facets

of security operations, and administration to assigned projects. Scheduled,

coordinated, and inspected all work assignments. Developed and implemented

policies, procedures and programs relating to security with an emphasis on

awareness and prevention. Resolved operational and personnel issues.

Recommended and initiated personnel actions, prepared required work

schedules, reports and related documents. Responsible for CCTV'S, monitors,

and access control systems. Responsible for building safety, environmental

safety, worker's compensation, emergency response (emergency floor monitor

program), first aid (First Aid Training, CPR/BLS), fire prevention, and

blood-borne pathogen. Oversee the loss prevention training, vehicle

maintenance, parking lot enforcement, information security and the

Department of Defense Security Program.

Security Group Leader: MCI Telecom / 2400 N. Glenville Dr. Richardson, TX

75082 08/1986 - 09/1991

Supervised a staff of 12 security officers and oversaw the security and

safety services for the company. Provided work leadership, guidance and

training to personnel within a shift and often within a specific functional

area. Solve complex security operational problems. Distributed, coordinated

and reviewed work assignments, personnel actions and departmental

procedures. Trained new security officers and provided training updates to

all designated security officers. Reviewed incident reports and provided

necessary guidance for accurate, legible and complete reports. Conduct

investigations, performed "Intergraded Security Management System"

responsibilities.

Security & Safety Officer: MCI Telecom / 400 International Pkwy.,

Richardson, TX 75081 12/1983 - 08/1986

Protected company asset's and personnel. Responsible for issuing and

checking of employees, contractor and visitor badges. Verified information

on material movement passes. Issued parking sticker's and vehicle

registration's. Patrolled facility and parking lots. Security dock control

(shipping and receiving).

Armed Patrol Officer Supervisor: Advance Security, Inc. / 1425 W. Pioneer

Rd. Irving, TX 75061 04/1983 - 12/1983

Supervise a staff of 5 security officers at various account sites. Patrol

enforcement officer within a government housing project. Patrolled

contracted sites (construction, hospital, apartment and retail).

Loss Prevention Investigator: Lord & Taylor / 450 Northpark Ctr., Dallas,

TX 75225 09/1980 - 08/1982

Conduct loss prevention audits. Apprehend shoplifters, ticket switches, bag

stuffers, quick change artists, till tapping and credit card fraud. Conduct

surveillances, investigate internal/external theft and fraud issues. Train

new employees on loss prevention issues.

Production Worker: United Parcel Service / 10155 Monroe St. Dallas, TX

75229

04/1980 - 09/1981

Unloaded, Loaded feeders, and sort small packages.

Armed Security Officer: Sanger Harris / Dallas, TX

04/1979 - 04/1980

Conduct ongoing audits on physical security and internal merchandise,

assisted in the investigation

and apprehension of shoplifters and employee theft.

Hospital Security Officer Supervisor: Statewide Security / Hackensack, NJ

06/1978 - 02/1079

Supervise a staff of 5 security officers. Supervise officers enforcing

hospital rules and regulations.

Supervise officers in providing safety and security for the hospital,

employees, guests and visitors. Transport deceased to cooling vault and

validate funeral home pickups. Partner with and assist local

police for disturbances on hospital property and parking lot violations.

Review daily visitor and

employee sign-in temporary badge logs, incidents/accidents and security

officer reports. Review

security officer facility tour stations report.

Military Experience

Security Specialist/Police: United States Air Force / Minot AFB, Minot, ND

Honorable Discharge

Protection and enforcement of aircraft, missiles and nuclear weapons.

Specialized Training

The Home Depot - 5 Day Loss Prevention Supervisor Training

Target Assets Protection - Investigations & Interviewing Techniques

Investigation Training Institute I Fraud Investigation Methods

Wicklander/Zulawski -Interview & Interrogation Techniques (2x's)

Department of Defense / Industrial Security Management

Department of Defense / Protecting Secret & Confidential Information

Texas Board Private Investigators & Private Security Agencies Training

U.S.A.F Security Specialist Course & Security Police Tactics Course

Specialized Skill

Kosho Ryu Kenpo Karate Instructor

Shorinkenjitsu Kenpo Karate Instructor

Combat Kenpo Karate Instructor

Awards

The Home Depot I Operations Award - 2000

Target I MVP Assets Protection Award - 1999

Target / Quarterly Assets Protection Award-1999

Target Achievement Award - 1997

MCI Telecom / Performance Award - 1990

Manager Training

Positive Employee Relations, Risky Business & Propositions, Affirmative

Action Training,

Seven Habits of Highly Effective People, Winning People Skills, People

Skills for Managers.

Computer Skills

Microsoft Office, C-Cure System-Propriety Security Management

System, Integrated Security Management System (ISMS), Excel.

University Awards / Certificates

Award of Excellence / Criminal Justice Project - 2010

Certificate of Distinction / Crimes of the Powerful - 2010

Award of Excellence / Criminology Project - 2003

Certificate of Distinction / Management of Mental Disorders - 2003

Award of Excellence / Criminal Justice Project - 1998

Certificate of Distinction / Foundations of Criminal Justice - 1998

Education

Belford University, Criminal Justice, BA

Belford University, Criminology, MA

Belford University, Criminal Justice, PhD

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