Customer Service Medical

errin seals

**** ****** *** *****: 925-***-****

Oakley, CA 94561 EMAIL: abis2n@r.postjobfree.com

CAREER PROFILE:

Highly focused and self-motivated professional individual with seven years

of experience in Clerical/Office Assistant work. Outstanding interpersonal

and communication skills with an excellent customer service aptitude.

Ability to learn quickly, retain and apply new information and concepts.

Team player who can easily establishes rapport and trust. Detail oriented

with the ability to maintain a professional demeanor under pressure.

PROFESSIONAL EXPERIENCE:

CCC-Employment & Human Services Department, Antioch, CA

2010-2010

Eligibility Worker I-Aging & Adult Services

. Interview and investigate applicants and recipients to determine

eligibility for use of medical programs and public assistance.

. Selects and refer eligible applicants to public assistance or housing

agencies.

. Record and evaluate personal and financial data to determine initial or

continuing eligibility.

. Initiate procedures to grant, modify, deny or terminate eligibility and

grants for various assistance programs.

. Authorize amounts of grants, money payment, food stamps, medi-cal, or

other general assistance.

. Prepare regular and special reports, keep records of assigned cases, and

submits individual recommendations.

CCC-Employment & Human Services Department, Martinez, CA 2001-2005

Senior Level Clerk-Welfare Eligibility

. Answered incoming calls on switchboard, greeting callers, providing

information, transferring calls and/or taking messages as necessary

. Opened, sorted, and routed all incoming mail, answered correspondences,

and prepared outgoing mail

. Sorted and distributed all computer generated documents including legal

and medical records

. Initiated new applications on active cases for workers as needed

CCC-Employment & Human Services Department, Martinez, CA 1998-2001

Experience Level Clerk-Mailroom / Supply Room

. Prepared incoming and outgoing mail for distribution

. Delivered mail and internal correspondence within the organization

according to established time frames

. Performed start-up and operation of equipment including scales, postage

meters, copiers, fax & binding machines.

. Received and logged all incoming items

. Assisted with loading and unloading deliveries as needed

. Maintain all areas within the office (mailroom, supply room, copy areas,

conference room).

CCC-Regional Medical, Martinez, CA 1997-1998

Pharmacy Clerk

. Received, stored, and maintained inventory of pharmaceutical supplies

. Accepted prescriptions for filling, gathering, and processing and

verified client insurance

. Operated cash register to process cash and credit sales.

. Ordered supplies, performed data entry, and maintained high standards of

excellence and confidentiality

. Assisted customers by answering simple questions, locating items and

referring them to a pharmacist for medical information when necessary

EDUCATION:

Contra Costa College, San Pablo, CA

Major: Child Development/ Case Management

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