Customer Service Insurance Agent

Jessica R. York

**** ******* ** #*** *******, CA

Phone: 209-***-****

Email: abirls@r.postjobfree.com

SKILLS AND ABILITIES

. Ability to learn fast

. Meeting deadlines and production goals on time

. Communicating with others to effectively convey information

. Ability typing 55 WPM

. Ability to operate, use a computer and the internet

. Worked with Microsoft Word, Excel, Microsoft Outlook

. Ability to use email and fax machine

. Being a team player by following all rules and guidelines

EMPLOYMENT HISTORY

Employer: Central Auto Insurance

Title: Insurance Agent

Location: Modesto, Ca

Duration: 03/2010-Present

Job Duties: Processing clients' monthly bills, cancellations, and policy

issues. Handling clients' questions and/or concerns regarding their

policies; writing policies for new clients; collection calls on any unpaid

policies; payment posting and cash balancing.

Employer: E-Loan

Title: Customer Service Rep

Location: Pleasanton, CA

Duration: 11/2006 - 01/2008

Job Duties: Provides phone and email support to service deposits customer

request. Handles complex calls from customers or internal partners while

delivering seamless customer service. Routes, maintains and tracks

outstanding servicing request and provide thorough follow up. Performs

routine account-related transactions such as completing the account set-up

process and performing account maintenance. Adheres to established service

level agreements and comply with all E-Loan guidelines related to customer

service and banking regulations.

Employer: Macy's

Title: Retail Sales

Location: Modesto, CA

Duration: 02/2006 - 10/2006

Job Duties: The sale of women's shoes helping customers of

all ages with the selection and expertise of

Macy's merchandise. Being a team player.

Employer: MCI

Title: Relay Operator

Location: Riverbank, CA

Duration: 11/2005 - 02/2006

Job Duties: Customer service placing telephone calls for the

deaf, hard of hearing and speech disabled.

Typing conversations between voice and text users on a computer

and telephone simultaneously.

Employer: Home Depot

Title: Cashier

Location: Turlock, CA

Duration: 03/2005 - 09/2005

Job Duties: Cashier, helping customers with finding and

understanding item pricing, return items,

customer service,

counting cash drawers.

Employer: Taco Bell

Title: Crew Member

Location: Turlock, CA

Duration: 05/2003 - 03/2005

Job Duties: Made food for customers in a fast paced

environment, responsible for cash drawers,

counted drawers,

provided customer service to customers.

Employer: Wherehouse Music

Title: Cashier

Location: Modesto, CA

Duration: 11/2004 - 01/2005

Job Duties: Cashier, stock products on the floor, help

customers find items, count drawers.

REFERENCES AVAILABLE UPON REQUEST.

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