Customer Service Data Entry

Michelle M. Nigrana

**** ******** **.

Stockton, CA. 95212

Cell: 209-***-****

Email: abiquj@r.postjobfree.com

QUALIFICAT IONS:

• Over 10 years of Quality Customer Service

• Experience with High Volume Call Center Operations

• Key Data Entry/Single Match

• Ability to prioritize tasks and manage time in an efficient manner

• Experience in providing technical support and resolving customer complaints

• Excellent written and oral skills to professionally communicate with customers

• Ability to work independently with minimal supervision

• Knowledge of computer software programs (MS Word 2007, Windows 07, Excel, Powerpoint)

• Able to type 55 wpm and perform alpha numeric and 10 key

EXPERIENCE:

Collateral Tracking Services Stockton,

7/1998-8/2010

CA

Customer Service Representative

• Responsible for operating multi-lined phones

• Also handled high volume inbound and outbound calls

• Scheduled inspections for leased vehicles for major financial institutions

• Handled and resolved customer complaints with complete customer satisfaction

• Responsible for verification and updating of customer accounts

• Also performed data entry/single match

• Complete call logs, daily reports, and generated emails routinely via the internet

• Instrumental in the development of new employees through training

Landmark Realty & Mortgage Inc. Sacramento,

06/2006-04/2008

CA

Admin. Asst./Marketing Manager

•Managed all front office operations, including answering multi-line telephones

•Prepared and distributed contracts

•Maintained and organized client files and maintained employee records.

•Updated procedural manual as necessary

•Prepared correspondence, notices, emails, and generated reports and memos.

•Prepared billing, follow-up on outstanding receivables and process refunds.

•Assisted in processing of timesheets for bi-weekly payroll.

•Performed outbound marketing calls to ascertain additional business

•Managerial responsibilities included; hiring, termination, training, and orientation

•Price-out quotes and assist clients in plan selection for refinancing mortgage(s), credit pulls, financial data

collection, calculation of loan amounts, loan to value payments, payoffs, and rates

•Research through a pool of 30 lending institutions for most favorable loan program, order/coordinate home

appraisals, and maintain relations with all parties involved including clientele, lenders and processors,

etc.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate