Customer Service Representative
Resume:
Address: **** ***** **
Kansas City, Mo *****
Phone: 816-***-**** (CELL)
E-mail: abiq9p@r.postjobfree.com
CarlLeeta Crofton
Objective To apply customer service and analytical skills
within a progressive organization that provides
growth opportunities and professional development.
Summary of
Qualifications Customer Service Skills
Data Entry
Training
Scheduling
Reporting
People Soft
Accounts Payables/Receivables
CIS
CAPT
SOA
ICON
DPOM
CASA
SOE
PC: Excel, Power Point, Word, Lotus Notes
Work Experience
02/2010-Present Apria Healthcare
Overland Park, KS
Customer Quality Specialist Escalations Department-
Verify patient's insurance for DME (dural medical
equipment) for eligibility and qualifications
Direct contact with the patient to schedule
appointments with the RT (respiratory therapist)
Contact the patient to explain their benefits and
collect copayments for their supplies.
Document phone calls relating to patients diagnosis,
complaints, resolution to the issues.
Contact the patient's insurance companies to verify
different benefits for which the insurance companies
will cover for the patient.
Work Experience Maintain 911 or escalation inquiries to get
con't patient's orders processed in a timely manner.
Follow Medicare guidelines for qualifying patients.
Direct contact with the branches through inventory
to make sure the patients are taken care of with the
DME supplies.
Fax request to physicians for certain documentations
such as: sleep studies, prescriptions, and etc.
Contact physicians to get patient's demographics and
updated information.
Research patients charts to verify that all
documentation has been received.
Obtaining authorizations from different medical
insurances.
01/2008-02/2010 Sprint Nextel Corporation Kansas
City, MO
Business Customer Service Representative II -
Direct contact with customers to obtain a working
knowledge of their requirements.
Technical support for multiple cable partners.
Troubleshoot and assist customers with identifying
needs for landline phones for residential and
commercial customers.
Documentation, troubleshooting, and multitasking
between 15 different systems for multiple cable
partners.
Document phone calls, identify problems, research as
necessary utilizing the TRS ticketing system.
Monitor, train, and ensure the quality of
representatives are being utilized.
Requested by various supervisors to manage and
instruct other representatives.
Provide resource data and identified problem areas
with supervisors.
Back up lead for the Los Angeles market for the Age
Ticket Report.
Recommended by a supervisor to be a dedicated person
for a special project for the Ohio market.
Knowledgeable of the back office working with the
LEC's to do different information for the customer's
Accounts Receivable and Payables
01/2007-12/2008 Prostaff
Overland Park, KS
Business Customer Service Representative II -
Direct contact with customers to obtain a working
knowledge of their requirements.
Technical support for multiple cable partners.
Troubleshoot and assist customers with identifying
needs for landline phones for residential and
commercial customers.
Documentation, troubleshooting, and multitasking
between 15 different systems for multiple cable
partners.
Document phone calls, identify problems, research as
necessary utilizing the TRS ticketing system.
Monitor, train, and ensure the quality of
representatives are being utilized.
Requested by various supervisors to manage and
instruct other representatives.
Provide resource data and identified problem areas
with supervisors.
Back up lead for the Los Angeles market for the Age
Ticket Report.
Recommended by a supervisor to be a dedicated person
for a special project for the Ohio market.
Knowledgeable of the back office working with the
LEC's to do different information for the customer's
Accounts Receivable and Payables
7/2006-1/2007 Modern Century Agency Overland Park,
KS
Customer Service Representative-
Quoted insurance rates for home and auto for
clients.
Assist walk in customers.
Verified insurance policies.
Answered any billing questions the client may have
in regards to their policy.
Kept client insurance records up to date in our
computer system, and dowloaded any new updates as
necessary.
Accounts payables, and receivables.
Bank deposits.
Process and take calls for claims.
Ordered office supplies.
Assisited in new marketing and advertising for the
company.
Sent customers new statements, new insurance cards,
and any other documents they may need via US Mail or
email.
12/2005-3/2006 Grafton Overland Park, KS
Loan Officer -
Handled inbound and outbound calls for loan
applicants.
Verified past employment history, as well as
references for new applicants.
Approved or denied payday loans for existing and new
customers.
5/2001-6/2005 Farmers Insurance Group Overland Park,
KS
Customer Service Representative-
Quoted insurance rates for home and auto for
clients.
Assist walk in customers.
Verified insurance policies.
Did credit collection when the insuruer had disputes
about a premium payment.
Answered any billing questions the client may have
in regards to their policy.
Kept client insurance records up to date in our
computer system, and dowloaded any new updates as
necessary.
Compiled proper documentation for clients when their
license was suspended in order to get them back in
active status.
Responsible for renewals, cancelling and reinstating
policies.
Accounts payables and receivables.
Sent customers new statements, new insurance cards,
and any other documents they may need via US Mail or
email.
8/2000-5/2001 Clinical Reference Laboratory Lenexa,
KS
Lab Technician-
Verified proper procedure in the collection of
specimen from the client.
Shipped specialized specimen to another lab for
further testing.
Ensured proper labels were on each test tube prior
to verification of specimen.
Assisted in the running of the centrifuge for other
lab technicians.
6/2000-8/2000 Teletech Kansas City, KS
Customer Service Representative-
Answered inbound calls and gave proper information
to customers in regards to any postal questions.
Documented customers who needed their mail
rescheduled or held for any length of time.
Verified zip codes.
7/1997-4/2000 UMB Bank Kansas City, MO
Customer Service Representative/Teller-
Answered inbound calls and gave proper information
to customers in regards to their checking, savings,
CD, and loan accounts, and documented when
necessary.
Handled daily cash deposits, checking deposits, coin
counting, money order, cashier checks, travelers'
checks, and any withdrawals.
Reconciled the currency each night.
Provided customer with account activity reports when
requested.
Education East High School- Diploma
Baker University - Presently in school (Human
Resource Management) - 50 credit hours.
Penn Valley Community College- Kansas City, Mo.
Concorde Career Institute-Kansas City, Mo
I am currently in college right now BAKER ONLINE for
Human Resource Management & Project Management. I am
a sophomore & working on my bachelor's degree with
50 credit hours with a GPA of 3.2 & once I have
completed my bachelor's degree I will be obtaining
my Masters degree.
Salary History:
Apria Healthcare - $16.20 per
hour
Sprint - $14.90
per hour
Prostaff - $12.00
per hour
Modern Century Agency - $9.50 per hour
Grafton - $10.90
per hour
Farmers Insurance Group - $12.25 per hour
Clinical Reference Laboratory - $9.50 per hour
UMB Bank - $9.75 per
hour
Contact this candidate