Customer Service Manager
Resume:
Skills Sets
. Management experience with supervision over crews and position as
assistance store manager
. Quality Assurance experience to include documentation tracking
. MS Excel, MS Word, MS Power point, MS Outlook with 40+ wpm typing
skills
. Excellent verbal and written communication skills
. Customer Service experience through years of experience with a passion
for working with people
. Sales experience through retail and internet sales
. Call Center Experience with regular customer satisfaction awards
Experience
Lowe's Companies, Inc. - Wilkesboro Corporate Offices - Customer Care
Associate Oct. 2009 - June 2010
o Trained in Lowe's systems and policies (Genesis, M2O).
o Received recognition for Exceptional Customer Service through numerous
Service Awards.
o Multitasked with handling 3 different Ques and four different databases.
o Expertise in Tool Product Group and Hardware Department with increase in
store sales in these departments by 30% average.
Caterpillar Inc. - Sanford, NC - Logistics Coordinator
June 2007 - Jan. 2009
o Improved supply chain flow from ordering materials to placement of
materials by 20% margin.
o Planned the utilization of floor space to reduce wasted space by
approximately 30% for future adjustments and product additions.
o Directed inventory placement, rearrangement, and ordering through
computer systems and scanners.
Securitas Security Services - New Hill, NC - Nuclear Officer
Jan. 2004 - April 2007
o Maintained secret clearance via FBI background check providing unescorted
access to nuclear facility.
o Acquired Central Alarm Station dispatching certification
o Graduated Top of class for tactical training and weapons handling/scores.
Ingersoll Rand - Southern Pines, NC - Receiving Supervisor
June 2002 - Dec. 2003
o Supervised second shift to ensure daily shipments were distributed for
next day business.
o Implemented new strategies and alternatives for inventory storage and
shortage research/solutions with improvement of product processing time
from storage to shipping by approximately 30%.
CVS Pharmacy - Sanford, NC - Evening Assistant Manager
Oct. 2000 - May 2002
o Delegated assignments to evening crew with follow up.
o Managed customer service issues and training with floor employees.
o Managed the scheduling of employees and the closing out of business day
on the store computer and cash drawer count -downs.
Education
Butler Area High School - Butler, Pennsylvania - Diploma 1993
University of Kentucky - Lexington, Kentucky - Some College Courses 1995
Contact this candidate