Project Manager Customer Service

Betty Massey

**** ******* ****** ~ Vestavia Hills, AL 35216

Email abioxf@r.postjobfree.com

Cellular ~ 205-***-****

PROFILE

I am a business professional with experience in banking, credit card,

marketing, project management, communication, and administrative and office

management.

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PROFESSIONAL EXPERIENCE

2010 E-Staff

In September 2009, I was assigned to work with a local

pharmaceutical company and I am currently still employed as a

temporary staff member of that company. I am working in the

Finance Department assisting with the following:

* Invoicing

* Purchase orders

* Purchasing of office supplies

* Employee corporate card program

* Interaction with LiveLink.

2009 Temporary Services

During this time, I fulfilled temporary assignments through

various agencies in the Birmingham area including project

management, system administration, financial analysis, office

administration, and other administrative positions.

2007 - 2008 Check OK Cash Advance

Office Manager

. Maintain electronic and paper customer files

. Cash management

. Close out/balance cash drawer daily

. Provide collections services on past due accounts

. Maintain a high level of customer service

. Process cash advances

2007 Splawn and Ward

Project Manager

. Database management

. Small Business lead generation

. NSF account retention program

. Branch development program

2006 Temporary Services

During this time, I fulfilled many temporary assignments through

various agencies in the Birmingham area including project

management, system administration, financial analysis, property

management office administration, and other administrative

positions.

1992 - 2005 SouthTrust Bank

Marketing Specialist/Project Manager, Assistant Vice President

. Manage communication to existing credit card customers

including: privacy notices, changes in terms, statement inserts,

and all activation/retention marketing initiatives.

. Coordinate Customer Service balance transfer cross sell program.

. Manage SouthTrust Rewards product from implementation to

administration of redemption program

. Manage plastics inserts including content revisions, Compliance

approval, printing, implementation, and inventory control

. Provide training and education for Credit Card Customer Service

for marketing initiatives

. Coordinate distribution of training materials for the branch

system for credit card initiatives

. Led several task forces to review and implement new procedures

including Communication Task Force, FDR System Letter

Conversion, and Y2K BankCard Center Project

. Key member of conversion team to implement sale of credit card

portfolio to MBNA. Conversion items included 4 direct mail

programs, change in terms, plastics inserts, statement inserts,

educational materials, new applications, branch communication

and support.

. Coordinate development of credit card applications from design

to implementation and inventory control

ProductionCoordinator/BankOfficer

I managed two direct mail new account acquisition programs

annually coordinating all phases of customer acquisition, usage,

and telemarketing. I also managed, implemented and tracked two

activation/retention direct mail programs annually with

responsibility for tracking and management reporting of direct

mail program response.

Marketing

Assistant

Provided administrative support for Marketing Department. I

also, created timeline for activation/retention programs,

developed direct mail program summaries for corporate

communication and managed customer direct mail communication for

acquired banks.

Education and Training

University of Alabama in Tuscaloosa (online) - I am currently

attending online working toward a degree in Human Environmental

Services in Consumer Marketing.

University of Alabama in Birmingham

SouthTrust School of Banking

. Project Management & Problem Solving

. Supervisory Leadership

. Interview and Selection

. Fundamentals of Management

. Civil Treatment for Managers

Professional Affiliations - Alabama Center for Financial

Training - Professional Development Instructor

Junior Achievement - Volunteer Instructor

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