Customer Service Sales
Resume:
M i tchell B. Bates
Ranger, Georgia 30734
abimav@r.postjobfree.com
Objective:
Obtain a full t ime career orientated position that will allow me to demonstrate
organization, customer service, communication, negotiation, project/store management,
and sales closing skills proven by 24 years of successful, profitable sales, management and
self-employment.
P rofile :
Motivated, personable, and loyal business professional with a combined 24 years
sales/management experience; including direct sales to individuals and business to
business sales. Talent for quickly mastering technology - experienced with Microsoft Office
Suite and various other programs. Diplomatic and tactful with professionals and non-
professionals at all levels. Accustomed to handling sensitive, confidential records.
Demonstrated history of producing accurate, timely reports meeting stringent guidelines.
F lexible and versatile - able to maintain a courteous and professional manner under
p ressure. Poised and competent with demonstrated ability to easily t ranscend cultural
d ifferences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary:
Project Management
Report Preparation
W rit ten Correspondence
Ter ri tory Management
Computer Savvy
Customer Service
Scheduling
Fleet Management
Accounting/Bookkeeping
P roject Estimating
Sales Presentations
Sales Closing/Negotiation Skills
Professional Experience:
Communication: Reports/Presentations/TECHNOLOGY
P repare complex reports for ter ri tory growth and predicted growth.
A uthor professional correspondence to customers and vendors.
Develop sales presentation techniques for sales force.
Conduct luncheons to Architects/Builders explaining products to increase sales.
Communicate display/showroom concepts to increase dealer sales.
Rapidly learn and master varied computer programs.
Direct in person customer interaction.
Customer Service/Marketing/Problem Solving
Oversee front-office operations and provide impeccable customer service:
Buil t a clientele supported by 80% referral business.
Develop and implement strategic marketing plan for business:
Launched a th riving window sales business that maintained profit margins with minimum
overhead.
Create special promotions, wri te/design print and outdoor advertising, and coordinate all
media buying.
Overcame the hurdles of a small unknown business by:
Developing Professional Presentations for potential Clients, Dealers, and Employee's
I mpeccable Customer Service.
H i r ing and Teaching a Sales Force proven techniques to grow business relationships.
Detail Mastery & Organization
Manage all aspects of day-to-day operations as owner of Lambs M illwork Supply, L LC:
Facility rental/maintenance.
Appointment/Delivery - Routing and Fleet Management/Service scheduling.
Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
Supervision of sales force, delivery people, and service technicians.
P roject Estimating – sales, negotiations, and closing sales.
Direct in person customer service interaction.
Employment H istory :
Self Employed - 2008 to Present
H ave taken and passed the 40 hour Pre-License Course for Property and Casualty
Sales/Adjuster as required by the state of Georgia. Hold a valid Real Estate License for the
s tate of Georgia. Have been sub-contracted for Home Remodeling Projects, Window
I nstallations and Sales. Sub-Contracted Certified Disaster Housing Inspector for FEMA
t hrough both PB and PARR. Have been deployed to M ississippi, Louisiana, and California
and have completed numerous inspections in the field (home & auto). Inspections with
F EMA include fire, tornado, f lood, hur r icane, wind, and seepage. Have valid Background
Check/Security Clearance via Department of Homeland Security.
L ambs Millwork Supply, L LC - Dallas, GA - Owner 2004-2008
Started in 2004 after Bates Window & Door was closed. Handled all aspects of the
business; Sales, Taxes, Payroll, Accounts Payable/Receivable, Cold Calling Architects,
Quotations/Estimates to Home Owners, Deliveries (28 & 32 Foot Straight Truck with both
A utomatic and Manual Transmission), Fleet Management, Route Scheduling, Maintain
Sales Goals and Yearly Budget. As owner my responsibilities were all inclusive.
M aintaining favorable working relationships among employees and promote maximum
morale, productivity, and efficiency was a top priority. By giving exceptional customer
service, built a profitable business that was sold in January 2008.
Bates Window & Door Company. - Nashville, TN & Tucker, GA - 1984-2004
Started in the Warehouse Scheduling Deliveries (28 & 32 Foot Straight Truck with Manual
T ransmission), Unloading T rucks, Checking Materials for Accuracy and Damage, Handling
Service and Deliveries. In 1986 moved into Sales calling on Architects, Builders, and Home
Owners. In 1991 BWD became a distributor for a high end window company and was
p romoted to Sales Rep/Terri tory Manager where Business-to-Business Sales became part of
my duties. Developed a dealer network that dramatically increased sales. In 1998 BWD
expanded to Georgia and was offered the position of Store Manager for the new location.
Continued Sales, hired new sales representative, and opened dealer in the outlying areas.
As Store Manager was responsible for overseeing all employees, f leet management, route
scheduling, sales goals, and maintaining yearly budget. Near the end of 2003 the owner of
B WD decided to become a Franchise for another window company and the offer was made to
move back to Nashville and run the new store. I declined and stayed in Georgia to open my
own business.
A dditional Information/Skills:
Road Warrior Background
Dedicated & Loyal
Valid Georgia CDL Drivers License Class B – Delivery work done in a 28 and 32 foot
S traight Truck from 1984-2008.
Knowledgeable about repair work on Computers, Printers, Scanners, and all other computer
related components.
Knowledgeable with many Software Titles such as MS Works, MS Excel, MS Word, MS
Publisher, Adobe, Bidmaster, Quotemaster, various media and photo editor programs, and
networking. Have work with various operating systems such as DOS, MS95, MS98,
M illennium, XP Professional, and Vista.
All office equipment (phones, faxes, computers, adding machines, printers, network
components).
T yping speed is approximately 70 words per minute.
Extracur ricular Activities Include: "KEY Club" or K iwanis Club, members are commit ted
to community service, especially the young and underprivileged. The KEY Club has
weekly meetings, provides a scholarship each year, and works closely with other clubs to
meet the needs of the community. I was also on the Wrestling Team, in which we worked
out every day, worked as a team with other team members, and participated in
extracur r icular activities such as helping clean up the community. I've been involved with
Boy Scouts of America, Big Brother Programs, and Habitat for Humanity; along with
various other charitable type organizations.
Relocation: Willing to relocate with a career minded company to any US location. Prefer to
be based in a Southeastern location (negotiable). Locations outside the US also negotiable
(have valid US Passport).
Contact this candidate