Customer Service Manager

Stephen M. Scarbrough 504-***-****

*** **** ******, *** *******, LA 70114 abilya@r.postjobfree.com

B.S. Mathematics / Computer Science Emory University 1984

M.S. Counseling Georgia State University 1991

Honors:

• Full academic scholarship to Emory University

• Dean’s List, seven of ten terms, Emory University

CAREER SKILLS / KNOWLEDGE

• Marketing group and individual health, life, and disability products

• Quoting group benefits in a fast paced environment

• Group enrollments and employee interviews

• Employee benefits administration and consulting

• Employee support, training and development

• Client customer service

• Broker & third party administrator management

• Field underwriting

• Claims resolution

• Employee additions and terminations

• Medical terminology

• Data entry

• Microsoft Office

• Over twenty-five years experience in customer service

• Fluent in French

CAREER ACHIEVEMENTS

• Increased number of brokers working with agency by 50%

• Identified and maintained insurance for the agency, including health, dental,

disability, worker’s compensation, and liability insurance

• Assisted in creating new systems for servicing group life, medical, dental, and

disability accounts

• Implemented and administered employee benefits for the city of Americus, GA,

including life, dental, disability, vision

• Administered block of over one-hundred group health, life and disability plans

• Achieved top sales leadership status with seven out of ten insurance carriers

• Developed new technology standards for agency, including data backup and

application processing

Stephen M.

Scarbrough_____________________________________________________

WORK EXPERIENCE

The Palmer Agency, Atlanta, GA 1999-2010

Employee Benefit Manager

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