Manager Customer Service

Mark L. Thompson

*** ********* ***** ****: 712-***-****

Glenwood, IA 51534 Cell: 402-***-****

SUMMARY

A proven Engineering and Quality Manager, possessing skills to obtain

concrete results in cost reductions and process / productivity improvements

within diverse and challenging business environments. A high-energy,

results oriented leader with strong safety concepts, team building, program

development and motivational abilities, hands-on management skills and

effective problem solving, dedicated to the highest standard of employee

safety, product quality, customer satisfaction and profitability. Also

Proficient in Operations, Safety and Training, with roots in the Aerospace,

Automotive, Medical and Electronic fields. Competent in, TS 16949, QS 9000

and ISO 9000 quality management systems, Value Analysis / LEAN

manufacturing / Kaizen principles, and customer interface.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

OMAHA STANDARD palfinger (Council Bluffs, Ia.) 2006 - Present

Director of Safety and Training

$50M+ manufacturing facility, reports directly to the President in charge

of Operations, supplying aftermarket and OEM service bodies, liftgates,

crane mounts and platforms to the light truck industry. Overseeing all

safety and training related programs, including, but not limited to: Loss

Prevention, Safety and Process Training, disciplinary actions, safety

equipment determination and purchase, bonus programs, First Report of

Injury, OSHA 300 log, hearing loss prevention, accident investigations, new

hire training, TWM welder training.

Organized a cross functional Safety Committee in a Union environment, which

drives employee safety to the floor level, empowering the employees to

accept and act on safety issues in a swift and efficient manner.

Developed an economic and effective prescription safety glasses program,

providing company assistance to purchase low priced prescription safety

glasses that allow employees to meet OSHA and ANSI safety glass

requirements. Implementation of program increased safety glass compliancy

from 75% to 99%, reduction in eye injuries from 75% of total accidents to

less than 5%, and improved product quality.

Developed a safety bonus program that increased employee safety awareness,

reduced accident frequency and provided employees a means for subsidizing

safety equipment expense.

Created a Training Matrix to track employee training and capabilities by

manufacturing process line, incorporating salary increases based on

progression of employee capabilities.

Implemented a New Employee Safety Training program, covering all OSHA

required information and company specific processes, which helped to reduce

accident incidents by 25.5%

Reduced Accident Costs from $585,000 to $88,000 over a 3 year period.

2005 - 2006

OMAHA STANDARD, INC. (Council Bluffs, Ia.)

Material Profiling Supervisor, Press Brake Supervisor,E-Coat Hanging

Supervisor

Reported directly to the Plant Manager, of a $25M annual subsidiary of a

$50M manufacturing facility, supplying aftermarket and OEM service bodies,

liftgates, crane mounts and platforms to the light truck industry.

Supervised 10 employees in the sheet metal laser profiling, shearing and

turret punch pressing department, 8 employees in the press brake forming

department and 14 employees in the E-Coat hanging department.

Developed a Preventative Maintenance program for a 4000 Watt LVD Axel 3015

laser, increasing uptime by 50%.

Created a Kanban system for a piece of equipment, reducing downtime by 20%

and eliminating delays for consumable parts.

Researched, purchased and installed a new software package that increased

laser profile nesting by 200%, and reduced average per sheet scrap

percentage from 43% to less than 12%.

Installed a Shear Inspection and Calibration procedure that enabled shear

operators to verify shear squareness before affecting product quality.

Started a tool backup program, maintaining inventory on commonly used

tools, eliminating downtime.

Initiated a scrap reduction plan in which remnant material was evaluated

and usable remnants consumed.

Successfully established a sub-contracting solution for high volume months

that lead to the conversion from 100% internal profiling to 100% sub-

contracted profiling, with a vendor on time delivery rate above 85%.

PUROSIL - A Division of Mission Rubber (Santa Fe Springs, 2004 - 2005

Ca.)

Manufacturing and Engineering Manager

Reported directly to the General Manager of Purosil and President of

Mission Rubber Company, a $15M annual subsidiary of a $45M manufacturing

facility, that supplies molded and extruded automotive, commercial and

industrial hoses and ducting. Managed 10 employees in both Engineering and

Manufacturing.

Developed a Material Rework program that reduced product waste by 20% and

improved material turns by 5 days.

Created a Quick Quoting process, enabling customer service and sales

personnel to quote products "on the fly" without the need for engineering

assistance, resulting in a 60% improvement in quotation response time to

the customer.

Improved hose extrusion efficiency, which resulted in an extrusion rate

increase from 500 feet per hour to over 800 feet per hour.

Designed a extrusion quick die change process that reduced set up time from

1 hour to 15 minutes.

Successfully launched a new product line, bonding a fluorocarbon liner to

silicone rubber reinforcement, gaining a market advantage over competing

companies.

Initiated a raw materials reduction program, which reduced material cost

per pound by 18% and decreased material lead times by 2 - 3 weeks.

Designed and developed a machine to manufacture large diameter and longer

length product, improving manufacturing efficiencies and reducing

production costs two fold.

Modified extrusion feed system, eliminating feed downtime, thus increasing

throughput.

1998-2004

bryant rubber corporation / Ingla rubber corporation (Harbor

City, Ca.)

Plant Manager, Operations Manager, Quality Assurance Manager and

Engineering Manager

Reported to the President and VP of Operations of Bryant Rubber

Corporation, a technologically innovative $15M manufacturing facility of

injection, compression and transfer molded rubber components for the

automotive, commercial and electrical industries. Managed 125 employees in

a broadly industrialized environment, with departmental budget and full P &

L responsibilities.

Developed a First Pass Quality yield program that improved AQL pass rates

by 31%.

Created a Good Manufacturing Process audit program, driving shop

cleanliness down to the employee level, resulting in employee empowerment

to maintain GMP standards and improved work area cleanliness by 65%.

Orchestrated a scrap reduction program in the production department that

reduced manufacturing waste by 20%.

Improved On Time Deliveries from 60% to 95% plus and maintained a 95% OTD

rating for over 2 years.

Successfully initiated a program for cross training all production

personnel, which resulted in a 5% reduction in trimming department head

count while increasing in-process inspection coverage by 50%.

Developed and initiated an MRB procedure and developed an MRB team that

improved product quality and customer satisfaction.

Assisted in planning and managing the relocation and incorporation of

equipment and personnel from a $9MM, 30,000 sq. ft. facility into an

existing $13MM, 60,000 sq. ft. facility.

EDUCATION

Bachelor of Science - Aerospace Engineering, California State

Polytechnic University of Pomona

Masters of Business Administration, American Intercontinental

University

PROFESSIONAL DEVELOPMENT

HAZWOPR Certified HAZ MAT First Responder, AWS Certified Weld

Inspector, OSHA 29CFR 1910 General Industry 10 Hour Certification,

TS16949 Certification, ISO-9000 Certification, Statistical Process

Control (SPC), Just-In-Time (JIT), Value Analysis / LEAN

manufacturing, Raytheon Six Sigma principles, Autocad and IBMCad

proficient, Visual Manufacturing certification, Visual Quality

certification, RAM Optical / MetriVie Metrological Software training,

Sigmanest & CADMAN Metal Profiling Software, Basic Rubber Technology

Course, Professional Member of SAE

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