Quality Assurance Management

Padmini Janakiraman

512-***-**** (M)

abikk2@r.postjobfree.com

Professional Summary

A proven success facilitator and leader with extensive experience in

building and managing multi-function QA groups across multiple geographic

locations with dynamic leadership. Deep knowledge of a range of software

development processes and methodologies, especially lean and agile

methodologies (Scrum). Experience in both start-up and mature, established

companies, ranging in size from pre-revenue to $200M annual sales.

Expertise in leading teams through change and uncertainty, building and

maintaining morale, and doing more with less. Diversified background

including hands-on management of Quality Assurance, Configuration

Management, Support, Documentation, Customer Communication and Training.

Professional Experience

Software Quality Assurance Manager

Jun'09-present

LibreDigital Inc., Austin, TX

LibreDigital offers a SaaS model supporting newspaper, magazine and book

publishers who wish to offer digital versions of their publications in any

device, anytime, anywhere. Content managed by LibreDigital is available on

eBooks, tablet PCs, iPhones, browsers, and special purpose eReaders.

. Streamlined QA and improved on time release delivery by 200% via

implementation of aggressive product development methodology and strong

team training.

. Transitioned engineering process from traditional waterfall with 6-12

month release cycle to agile, iterative approach with biweekly releases

to address customer reported defects and features and to secure new

customers. Instituted unified backlog of development tasks containing

customer reported defects, customer reported enhancements, QA reported

defects and roadmap items, prioritized by a cross-functional team from

Executive Management, Sales, Product Management and Engineering.

. Currently leading a blend of engineering teams totaling over 25

engineers located in the US and Ukraine, including development and QA

engineers, technical writers and project managers.

. Developed a comprehensive regression test automation strategy at

LibreDigital including unit testing, functional testing and performance

testing on virtualized test configurations.

. Revised testing strategy to prioritize test cases based on risk.

. Focused product on achievable market needs via negotiation of product

roadmap with Product Marketing and Office of the CTO.

. Defined and implemented various software lifecycle processes, including

project prioritization, project tracking/reporting, feature development,

release management, customer issue escalation, service packs and end-of-

support-life processes.

. Mentoring and coaching technical staff into high-performance employees

and leaders.

. Integrating continuous integration concepts into configuration

management, build, and delivery of products.

Quality Management Specialist

Mar'04-Jun'09

SAP Labs, LLC., Austin, TX

Quality Planning

. Instrumental in developing and monitoring a quality plan on the project

level providing a catalog of possible quality measures and identifying

the relevant quality services agreed between quality management and

program management.

. Participated in project coordination meetings regularly, distributing

guidelines and relevant project related templates to the development

team and answering questions concerning quality issues.

. Planned specification and design reviews, ensured reviews are executed

and followed up.

. Managed, approved and updated change requests at the project level.

Test Budget Planning

. Estimated Test Budget for a project on the basis of development effort,

test cases, demand for testers and the travel costs.

. Managed and adapted the assigned budget to projects.

Project Planning

. Collaborated with Program and Product Management providing realistic

budget, availability of resources, impact of risks and issues and

limitations into Project Planning.

. Monitored staffing requests and planned utilization of resources.

. Tracked project progress against the project plan and recommended

changes to meet the deadlines without compromising on quality.

Process Compliance Check (Audit Functioning)

. Planned and formally conducted internal audit to maintain ISO compliance

of the SAP Quality Management System in order to assess whether its

procedures are effective, its processes are adequate, whether employees

are following company procedures and standards and finally whether

appropriate records are being maintained.

. Delivered requested process information to the audit lead.

. Monitored and issued alerts in case of non-compliance.

Test Management

. Ensured transparency about requirements during the complete product life-

cycle.

. Optimized test planning, execution, and transparency by focusing on

highest risk test-objects.

. Coordinated and prioritized test case migration to a standard format.

. Facilitated test case reviews and provided inputs to improve test case

quality.

. Trained and mentored a team of test analysts and consultants across

multiple geographic locations to validate requirements, clarify use

cases, create test cases, create business scenarios and automate tests

for SAP's J2EE Lean Planning solution.

. Instrumental in implementing the object-oriented automated regression

test frameworks using Segue's SilkTest for SAP's Lean Planning

Operations product that resulted in improvements in test efficiency.

. Monitored status during test execution phase and forwarded results to

Project Lead and Upper Management.

. Conducted informal post-mortem meetings to discuss lessons learnt after

every phase and determined the changes required to improve effectiveness

for the future phases.

Release Management

. Provided content recommendation for various releases that includes

support pack, hot fixes and major releases.

. Prepared reports and quality key performance indicators.

. Managed status meetings with stakeholders providing transparency of

release. Identified current issues and evaluated solutions.

. Provided transparency about functional restrictions for a particular

release.

. Provided feedback on various technical documentation published to the

customer.

Risk Management

. Decided on risk assessment dates together with the

program/project leads during various project phases.

. Identified,documented and monitored project risks.

. Involved in planning and executing the response strategy.

Lead Software Quality Assurance Engineer

May'02-Mar'04

FactoryLogic Inc., Austin, TX

. Involved in leading the testing effort of a web-based J2EE application

providing planning and scheduling of lean manufacturing processes on

multiple webservers and multiple database servers.

. Interviewed, hired and managed two additional QA engineers and several

interns.

. Provided training and mentoring for Quality Engineering team members.

. Led a team through the QA cycle on four separate releases.

Responsibilities included creating test plans and test cases, assignment

of tasks, creating test metrics/status reports, presenting QA status to

executives, reporting and verifying defects as well as execution of

tests.

. Involved in setting up and maintaining complex QA test environment.

. Effective involvement in process improvement and defect prevention

management.

. Coordinated automated testing work using Segue SILK.

. Spearheaded and implemented an initiative to move all of the test suites

documentation from file system management to source control management.

. Presented product demos to the sales team and other prospective clients.

. Proofread documentation for technical accuracy and completeness.

. Managed resource contention between ongoing development projects and

urgent defects reported in production.

Senior Quality Assurance Engineer

Jan'01-Jan'02

i2 Technologies, Austin, TX

. Involved in the full software testing life cycle of i2's Order

Management Application that provides the functionality of managing the

order through its entire lifecycle, including capturing the order,

brokering it to multiple sources, administering the order, and invoicing

in a B2B environment.

. Used Usecases, Functional Requirements Specifications and other

requirement documents to develop test procedures for manual and

automated testing (using Mercury's Winrunner) to perform Functional,

Regression, Black Box, System Integration and GUI tests.

. Worked closely with the Software Development Team, Project Managers and

other Test Engineers to ensure that the product met requirements in

terms of functionality, usability and performance.

. Examined test outputs and validated actual results against expected

results. Used defect management system to capture, record, track,

classify and report defects into the defect database.

. Successfully completed ahead of schedule the testing of the overall

functionality of the first release for the Marketing product called

Campaign Manager & Market Analytics which is an independent i2

TradeMatrix software application. This software is designed to assist

the marketer of a selling enterprise in a supply chain environment to

generate demand for its product offerings through more intelligent

planning, execution, and analysis of marketing campaigns and optimized

pricing decisions.

Quality Assurance Engineer

Jul'00-Jan'01

Vignette Corporation, Austin, TX

. Responsible for developing the Design and Implementation documents for

Vignette's Application that provides functionality for creating an E-

Commerce Internet Application, thus allowing businesses to build and/or

improve their ability to sell on the web. Also responsible for logging

and verifying all defects found.

. Analyzed certain user interface functionalities and made valuable

recommendations to the project management team.

. Led stringent peer reviews for all new and modified test plans.

. Configuration and troubleshooting of software scenarios related to

Vignette's Content Management product. These scenarios accessed various

Databases, Application Servers, LDAP Servers and Web Servers:

> Databases: Oracle, SQl Server

> Application Server (J2EE): WebSphere, Tomcat, WebLogic

> LDAP Servers: Netscape Directory Server

> WebServers: Microsoft IIS, iplanet

Quality Assurance Engineer

Aug'99-Jul'00

Living.Com, Austin, TX

. Responsible for designing, developing, maintaining and executing

automated and manual testing scenarios for the e-commerce site. This

mainly includes web-based ERP transaction process testing and automation

and manual script authoring. Involved in writing SQL queries to

retrieve test data from various databases.

. Developed, executed and maintained a solid QA process for customer email

communications, affiliate program emails and order confirmation related

emails.

. Provided clear communications of project progress and issues requiring

management attention to the department management team through regular

distribution of production reports using MS office suite and Visio.

Associate Software Engineer

Aug'97-Jul'99

PSW Technologies, Austin, TX

. Entirely responsible for testing Tivoli's TME 10 Framework and TME 10

User Administration-3.6 on heterogeneous UNIX/PC networks on multiple

Operating Systems.

. Successfully performed the Product Verification Test of the graphics

products on AIX 4.3k platform in IBM, Austin.

. Executed in a timely fashion the testing of TME 10 DCE Administration

which enables administration of IBM's Distributed Computing Environment

(DCE) from the Tivoli Management Environment.

. Entirely responsible for testing Tivoli Management platform on different

unix interps. Also tested various other application products of Tivoli

Systems like User Administration, Software Distribution, Sentry and

Inventory.

Education

M.S, Computer Science/Mathematics,

Dec'97

Texas State University, San Marcos, TX

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