Years Experience Assistant

LAURA OLIVAS P O Box ** Seal Beach, CA ***** (***) 803-

**** ****

abii5d@r.postjobfree.com

SUMMARY

Versatile and dedicated, customer focused administrative professional offering significant

experience coordinating, planning, and supporting daily operational and administrative

functions. Seven years experience in the Mortgage Lending Industry as a Loan Officer

Assistant working with Real Estate Agents, Escrow, Buyers, and Underwriters preparing

loan documents for approval/underwriting/funding conditions. Over two years experience

as an Office Specialist at various capacities dealing with Attorneys, Paralegals, Judges,

Court Staff, and Law Enforcement.

• Highly developed sense of integrity and commitment to maintain positive

customer relationships and satisfaction

• Effectively communicate with all levels of employees, management and

customers.

• Garnering valuable knowledge at every stage of service

• Changing priorities in a fast-paced environment

PROFESSIONAL EXPERIENCE

2007 – 2010

MORGAN STANLEY – Long Beach, CA

Client Service Associate

• Prepare documents and correspondence ensuring proper formatting

• Offered dedicated service to clients/vendors, and continually identified new

opportunities.

• Assures compliance with company guidelines and regulatory requirements

• Industrious in a high volume, high stress, environment

• Liaison between departments/clients and operating units in the resolution of day-

to-day administrative and operational problems

• Coordinate meetings, interviews, appointments, events

• Maintain a follow-up system for all future events

2000 – 2007

AMERICAN HOME MORTGAGE - Long Beach, CA (Business Closed)

GMAC MORTGAGE (Formerly, Pacific Republic Mortgage) – Cerritos, CA (Branch

Closed)

Loan Officer Assistant

• Monitor internal pipeline reports on loans

• Obtain required documentation for clearance

• Exercised reject authority based on guidelines

• Contacting customers to resolve moderately complex issues regarding

processing/closing basic loans,

• Schedule and manage appointments

• Individual interaction with clients

• Develop, prepare, and update marketing profiles

• Perform special projects

• Work with data management systems: Calyx Point, Loan Soft, Act & Outlook

1998 - 2000

COUNTY OF ORANGE DISTRICT ATTORNEYS OFFICE - Newport Beach, CA

YAKIMA COUNTY PROSECUTORS OFFICE/CHILD SUPPORT DIVISION - Ephrata, WA

Office Specialist

• Research information for attorneys, authorized law enforcement personnel and the

public

• Maintain clerical control of incoming workload from outside law enforcement

agencies

• Communicate with defendants, law enforcement, investigation personnel,

attorneys and other interested parties

• Review and prepare reports

• Responsible for receiving, reviewing, and maintaining legal documents pertaining

to inmates confined in a correctional institution

• Type and file a variety of documents including commitments, court releases, legal

orders for purposes of processing inmates in and out of the County jail system

• Interpreting legal documentation

• Address legal documents such as complaints, investigative reports, motions,

petitions points, subpoenas, warrants as required

• Knowledge of legal terminology, legal procedures, various legal forms and

documents

• Communicate with defendants, law enforcement, investigation personnel,

attorneys and other interested parties regarding cases.

• Assigning and coordinating caseloads among attorneys and staff

• Attend court hearings for Attorneys/Paralegals as liaison between judges and court

staff

• Ability to deflect angry tones, listen and communicate required procedures

• Confidentiality a Requirement

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts – Sociology and Minor - Psychology – Cheney, WA

Developing Rapport through Communications

Professional Etiquette

Organizational skills

*REFERENCES AVAILABLE UPON REQUEST*

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