Customer Service Sales

**** ** ***** ****** ******* J. Valentine abigg0@r.postjobfree.com

Pembroke Pines, FL 33028 Page One 954-***-****

Qualifications for Senior Management

Equipped with an M.B.A. and 20+ years of success providing strong

operations and production leadership to drive dramatic, sustainable

increases in efficiency, sales, customer satisfaction, and profitability

for companies in the aerospace commercial and defense manufacturing and

repair industries. Provides strategic leadership driving superior

operational and financial results and demonstrating a leadership style that

perpetuates strong ethical values. Utilizes a hands-on approach and

leverages sharp analytical skills, along with a process and data-driven

approach to identify weaknesses; continuously introduces improvements to

drive towards high on time delivery and customer satisfaction. Displays a

positive outlook and competitive nature while overcoming obstacles and

challenges; maintains high employee morale and loyalty through leading by

example, treating everyone with respect, encouraging and valuing

stakeholders input, and keeping an honest and open communication

relationship. Additional areas of expertise include:

Multi-Site Operations ( Capacity Planning ( Lean Manufacturing (

Environmental Health & Safety ( Six Sigma

P&L Responsibility ( Budget Preparation ( Expense Control ( Asset

Management ( Cost Avoidance ( Customer Service

Policy & Procedure Development ( Continuous Improvement ( Startups,

Turnarounds & Closures ( Facilities Consolidation

Regulatory Compliance ( Total Quality Management ( Labor Relations (

Training & Development ( Union Negotiations

Professional Experience:

AIRCRAFT ELECTRIC MOTORS

Production Manager-Manufacturing and Repair, Miami, FL September 2003 to

Present

Hired to direct the production department of a privately-owned, FAA-

certified, aerospace repair business that rewinds electrical components for

major airlines, OEMs, FAA-certified repair stations, and the US military.

Challenged to initiate the changes needed to revitalize stagnant sales and

declining margins. Directs a 2-shift operation with 7 supervisors and 108

hourly employees. Provides coaching, planning, scheduling, and leadership

to meet customer expectations of turnaround time, quality, and cost of

ownership. Reports to the business owner.

< Stimulated stagnant sales and slumping margins more than doubling sales

from $6.3M to $13.1M in seven years.

< Tripled margins from $2.1M/year to $7.1M/year over the same time

period, representing a 21.7% increase as it relates to overall sales

dollars.

< Maximized business growth, boosted profitability, and drove the

attainment of company sales goals by providing personnel with the

resources and confidence to increase workforce effectiveness and work

flow.

< Established monthly sales goals and attached levels of

rewards/incentives based on the level of goals achieved resulting in

greater teamwork and cooperation among all stakeholders.

< Developed, implemented and monitored key business and quality metrics

ensuring the business stayed on course to meet objectives.

< Identified testing routinely being performed above limits and initiated

training and process changes resulting in a 33% reduction in customer

warranties and internal rejects.

< Instituted a system of procedures to drive change in all areas that

fosters employee engagement and accountability.

< Responded to demands posed by business growth by adjusting the

reporting structure and responsibilities of the floor supervision in

order to increase their effectiveness in increasing responsiveness to

customer issues of on time delivery and to drive towards zero defects

in terms of manufacturing defects and product quality.

HAMILTON SUNDSTRAND (formerly Sundstrand Aerospace, formerly Westinghouse

Electrical Systems Division)

Plant Manager-Repair Services, Hialeah Gardens, FL June 1998 to Jan 2003

Promoted to cultivate a cohesive management team and spearhead changes

necessary to improve margins, work flow, turnaround time, and quality for a

key supplier to airlines worldwide and several of the company's repair

stations. Held responsibility for the overall management and P&L of the

aerospace repair station, including all administrative, financial, and

technical functions. Direct reports included the Quality Department,

Engineering, Customer Service, Purchasing and Human Resources as well as

three managers who oversaw seventy unionized hourly employees.

< Turned the business around from near closure to a positive profit

center by identifying and implementing the necessary actions for

increasing workforce effectiveness as well as eliminating waste and

excess inventory.

< Defined metrics and strategies, including eliminating unnecessary "gold

plating" operations to drive improvements in turnaround times, product

flow, quality, and unit cost.

< Quadrupled sales dollar volume from $4M per year to $16M+ per year in

four years.

2135 NW 158th Avenue William J. Valentine abigg0@r.postjobfree.com

Pembroke Pines, FL 33028 Page Two 954-***-****

< Cut average customer unit turnaround time by more than 50%, from 55

days to 25 days.

< Supported and guided the business unit to become the first heritage

Sundstrand facility to attain ISO 9002 certification.

< Led a team to implement a companywide ACE (Achieving Competitive

Excellence) program to eliminate waste and improve work flow.

< Designed production flow layout, chose a general contractor, and

oversaw construction for a $2M business expansion that doubled floor

space and number of employees, resulting in increased efficiencies and

reduced cycle times.

Transitional Plant Manager, Miramar, FL

August 2001 to March 2002

Concurrent with Plant Manager duties, served for eight months as a

Transitional Plant Manager to lead the rapid, successful transition of a

newly acquired business (120 employees, yearly sales of $22M) from private

ownership to a new parent company. Direct reports included the Quality

Department, Purchasing, Engineering, Marketing, Customer Service,

Information Technology, Human Resources, Finance and Operations. Kept the

business profitable while maintaining customer satisfaction by addressing

weaknesses and non-conforming business practices as well as reorganizing

the management team to better align with the new parent company.

< Assembled an eight-person team to work with corporate to transition a

legacy computer system; guided the team to bring the new system online

within plan and budget.

< Identified and eliminated business practices not fitting within the new

structure and coordinated the management team toward a successful

changeover.

Senior Quality Engineer/Quality Control Supervisor (Chief Inspector)-Repair

Services, Rockford, IL January 1996 to May 1998

Held responsibility for the repair station's quality system. Monitored

technician performance and day-to-day shop activities, including unit

repair and testing. Served as a liaison to the FAA and airlines regarding

quality-related questions and audits. Performed engineering analysis and

wrote technical reports on aircraft generators and relays at the request of

airline customers and the FAA. Authored the initial FAA Repair Station

Manual as well as an ISO compliant Quality Systems Manual. Conducted

multiple training classes on Federal Aviation Regulations, Quality Systems,

Component Maintenance Manuals, and Standard Practices Manuals.

Quality Control Supervisor, Production Supervisor, Production Control

Expeditor-Manufacturing, Lima, OH Prior to 1996

Ensured compliance with FAA regulations throughout the relocation of a

repair center from Compton, CA. Wrote a quality manual that met FAA

requirements for the quality system and enabled the business to secure

necessary FAA certification to begin working on customer units. Supervised

quality inspectors for the machining, sheet metal, core manufacturing, and

electronic assembly & test areas as well as the calibration and quality

analysis labs. Supervised the punch press and plating departments for six

years and the second-shift electronic assembly and test areas for five

years. Coordinated manufactured and purchased parts shortages for the

aerospace motor product line.

Highlights:

. Participated as a key member of a team that transitioned four separate

business units to new locations, achieving zero customer losses while

improving profits and sales volume, expediting turnaround time, and

reducing direct labor requirements.

. Directed three business units to implement the FAA Maintenance Technician

Awards Program(each business unit received the Diamond Award of

Excellence for every year of participation (a total of 12 years).

. Designed and launched a successful quality system that utilized

production personnel as quality inspectors eliminating the need for the

inspector classification while enhancing product quality and reducing

throughput times.

. Contributed as a member of a company team that negotiated two union

contracts that produced win-win outcomes for both the company and union,

including the removal of very costly contract language and the addition

of a new pay-for-skills merit plan.

. Visited and have given business presentations to several airlines

including American Airlines, United Airlines, Japan Airlines and

Singapore Airlines.

. Awarded the key to Miami-Dade County by the Beacon Council for a business

expansion which doubled the floor space and nearly doubled the number of

employees.

. Invited to and attended a three week Emerging Leaders Program for United

Technologies and taught by The University of Virginia's Darden Graduate

School of Business.

. Participated as a key member of a team that strategized and planned the

operational and quality philosophy for a new repair station for

Sundstrand's Ram Air Turbine (RAT) product line.

Education:

M.B.A., Entrepreneurship, Nova Southeastern University - H. Wayne Huizenga

School of Business and Entrepreneurship

B.A., Organizational Management, Bluffton University

A.S., Quality Engineering Technology, Lima Technical College

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