Wendie Nonclerc
Brandon, FL 33511
E-Mail: abigb6@r.postjobfree.com
Experience: P.M.S.I.
June 2005-April 2010 175 Kelsey Lane, Tampa FL. 33619 813-***-****
Senior Operations Supervisor:
• Manage and coordinate daily operations of 20+ medical billing
associates to successfully bill insurance carriers for maximize reimbursement & process
vendor invoices within contractual guidelines ensuring timely payment.
• Collect, maintain, and analyze data and other information related to the
business unit to minimize denials, credits, and short pays.
• Responsible for processing expense reports, maintaining account
reconciliation & month end journal entries and analysis.
• Manage and mentor associates to the level of performance expected by
the business unit.
• Successfully work within contractual compliance and all applicable state
and federal guidelines.
October 2002-April 2005 Medistat Pharmacy Services
1421 Massaro Boulevard Tampa, FL 33619 813-***-****
Office Manager:
• Manage & coordinate daily operations of 15 long term care billing and collection
specialists.
• Negotiate contracts with providers and vendors within the parameters established by
management
• Responsible for monitoring and facilitating all aspects of company, state and federal
contracts.
• Responsible for pharmacist & doctor credentialing ensuring compliance with all state &
regulatory guidelines.
• Inventory control & reporting
September 1989-May 1999 Merck-Medco
3504 Cragmont Drive, Tampa, Fl 33619 813-***-****
Assistant Supervisor Call Center:
• Assist with daily operations of a large call center (100+ representatives).
• Responsible for training, monitoring & coaching of representatives.
• Liaison between Blue Cross/Blue Shield and Federal Employee Program as they relate to
pharmacy policies and procedures.
Proficient in: 6 Sigma Methodology, Microsoft Office Suite, Visio, Access, Quick Books,
Oracle, ACD Phone System, Mosiax, AS400, JDE, Kronos, SAP, Medicare, Medicaid,
Managed Care, VA, PIP, Worker’s Comp, and all third party insurance.