Training Manager

*** ********* ******

VirginiaBeach,VA ***** 757-***-**** Home

757-***-**** Cell

abies4@r.postjobfree.com

Jackie M. Vu

Professional High energy management career in Human Resources

Profile with a concentrations in the creation, development,

and implementation of effective employee training

programs and recruitment.

Experience 01/2007 - Present Williams Mullen

Virginia Beach, VA

Training Coordinator

Responsible for System/Process training and

development for 150 employees to include:

Attorneys, Paralegals, Legal Secretaries and Staff

Members.

Developed and implemented customized training

programs for several new legal software programs

including: Interwoven, Deltaview, Workshare, Carpe

Diem, Elite, Metastorm, Digital Dictation.

Developed and implemented revised training programs

for: DocsOpen, Elite, I-Employee.

Represented Williams Mullen as a guest speaker,

NALS Conference,

-Delivered Advanced Adobe Acrobat training Seminar

for 300 legal professionals

Developed a system of e-learning courses to enable

employee fulfillment of continuing education

requirements that included credit tracking

functionality, e-registration, and an e-feedback

survey platform

01/2004-01/2007 Ferguson Enterprises Suffolk, VA

Branch Training Manager/Recruiter

Responsible for system/process and sales training

and development of 250 branch employees in Hampton

Roads Region

Implemented new hire mentoring program to increase

associates success and retention rates

Developed and Implemented Customer Loyalty Training

for all associates

Earned companywide Most Valuable Asset Award,

August 2006

1/2001-01/2004 Tidewater Community College

Virginia Beach, VA

Assistant to Director of

National Security Education Program (NSEP) Viet Nam

Project

Recruited 150 applicants and screened for a final

12 Faculty and 5 students from 7 Virginia Community

Colleges to participate in NSEP project mission

Planned, coordinated, executed Study Abroad Program

to Viet Nam for 25 person group made up of students

and faculty

Administrated grant and budgeted resources

Designed and implemented high impact marketing

program to create interest and awareness of NSEP

activities and objectives

1996-Present Operation Smile Norfolk, VA

Mission Medical Records Coordinator (Volunteer)

Created and managed patient medical records on

several missions to Viet Nam, Russia and India

Appointed head of medical records in Viet Nam 1997

and Russia 2000

Coordinated patient screening process from initial

reception to surgery

Prioritized and Coordinated surgery schedules,

usually between 120-200 surgeries over a 2 week

mission

Coordinated pre- and post- operative care to

include nursing schedules

Translator (Volunteer)

Acted as a group translator on Missions to Viet Nam

Education

Christopher Newport University

Bachelor of Science, Business Administration, Human

Resources

Special

Skills/Training Fluent in Vietnamese, Translate Vietnamese to

English, English to Vietnamese

Computer Skills: People Soft, WMS, SAP and

Microsoft Office Suite

Situational Leadership Training

Ferguson Branch Manager Training

Customer Loyalty Instructor Training

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