Customer Service Manager
Resume:
Cell Phone: 702-***-****
Home Phone: 702-***-****
E-mail: abied4@r.postjobfree.com
Scott Morehouse
Objective
To acquire a challenging and responsible position utilizing my experience
to provide mutual growth and success.
Strengths
Over 20 years of Management and Supervisory experience coupled with
extensive customer service skills. Ability to manage a wide variety of
tasks to achieve desired results. Goal oriented, works efficiently under
pressure in stressful situations while maintaining company image and
policies.
Work experience
Catholic Charities 1501 Las Vegas Blvd No. Las Vegas, NV 89101
702-***-**** April 2005 - February 2009
Facilities and Property Management Administrator
0. Responsible for Property Management, Facilities Maintenance and
Housekeeping, including all related staff for Catholic Charities multitude
of diverse properties, including but not limited to Apartment Complexes,
Homeless Shelters, Dining Facilities, Employment and Social Service
properties, et al.
1. Planned and budgeted for repairs and upgrades and performed
administrative, logistic and other duties as assigned. Ensured
operational compliance with OSHA and other relevant regulations.
2. Demonstrated ability to maintain numerous diverse facilities as well as
work professionally and effectively with diverse groups and individuals.
3. Demonstrated ability to work without direct supervision, work on
multiple projects at once, establish work priorities and manage time in
order to achieve company and program deadlines and goals.
4. Successfully wrote, submitted and was awarded Grants from local and
federal agencies.
Self-employed 4039 East Baltimore Ave., Las Vegas, NV
702-***-**** October 2000 - April 2005
Computer Consultant / Software Hardware Troubleshooter
Internet Entrepreneur
Retail and Tradeshow Coordinator
RAL Const. and Maint. 1625 Main St., San Diego, CA
619-***-**** December 1998 - October 2000
Nevada Market Regional Manager
5. Successfully managed the Nevada region of RAL Construction and
Maintenance until the company was sold to Lamar Outdoor Advertising.
6. RAL specialized in installing and maintaining RTC bus shelters across
the country.
7. Duties included management of staff, vehicles, inventory, posting of
advertising in shelter kiosks, construction and installation of new
shelters, as well the maintenance and daily cleaning of shelters through
out the state, including all Customer Service needs.
Riviera Hotel and Casino 2901 Las Vegas Blvd So, Las Vegas, NV
702-***-**** June 1996 - November 1997
Project Expediter / Manager
8. Filled temporary position for Casino & Hotel remodel assisting the Vice
President of Construction.
9. Responsibilities included complete renovation of 2100 rooms and various
projects throughout the hotel and casino. Duties included the scheduling
of and dealing with Union Contractors both in-house and freelance, quality
control, safety compliance and assuring or exceeding scheduled deadlines.
10. Released after successful completion of renovations. Completed project
30 days ahead of schedule.
Stanpark Homes 3320 North Buffalo Dr., Las Vegas, NV
702-***-**** February 1993 - September 1995
Customer Service Manager
11. Set up a working platform that encompassed inter-office organization,
effective and efficient tracking of Warranty Service, including improved
communications between employees, co-workers and Homeowners.
12. Developed an extensive training program for Customer Service
Representatives.
13. Managed six (6) active subdivisions at any given time, while always
being involved in the development of new projects.
14. Most notable accomplishment: Integral part of the Management Team
responsible for doubling the company's margins.
Birtcher Real Estate (Developers) Laguna Beach, CA
Monterra Estates (Custom Homes) Palm Desert, CA
714-***-**** 1988-1993
Assistant Customer Service Manager
Customer Service Representative
15. Dealt directly with homeowners, compiling comprehensive lists of
repairs and corrections. (5000 - 10,000 square foot luxury homes)
16. Personally responsible for making 90% of repairs and corrections,
usually while home was occupied.
17. Scheduled and supervised repairs between the homeowner(s) and all
relevant sub-contractors.
Best Western Hotels Indio / Palm Springs, CA
619-***-**** 1981 - 1988
Chief Maintenance Engineer
18. Personally responsible for complete renovation of two 40 year old
properties.
19. Responsible for flawless twice-annual Corporate Inspections by Best
Western, State and City Health and Safety Officials.
20. Directed and coordinated maintenance of all units, pools and spas and
over 10 acres of lush, landscaped grounds.
21. Responsible for the hiring and firing of employees. Purchasing of all
materials, negotiated contracts, generated reports and successfully met
deadlines.
Education
Beaumont High School Beaumont, CA
22. Graduated with honors; was first runner-up to Class Salutatorian &
Class Valedictorian with a 3.92 grade average.
Mt. San Jacinto Jr. College San Jacinto, CA
23. 1 year of business and vocational courses.
Accreditation
Dartnell Corporation:
"Redefining and Refining Customer Service"
Skill Path Seminars:
"How to Deal Effectively With Difficult Customers"
"The Essentials of Excellent Customer Service"
Section 8 HCV HQS Specialist / Inspector
City of Las Vegas Neighborhood Services Department Fair Housing
Las Vegas Crime Free Multi-Housing
Grant Writing Basics Course
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