Customer Service Account Executive

A lma U. M u r ray

**** ***** **., ***** *****, CO 80212

Phone: 303-***-**** Email: almamu r abicrp@r.postjobfree.com

Commercial Account Executive

Clerical – Ma rketing

S uccessful insurance account executive for customer service, quoting and

p rocessing new business, file maintenance and processing renewals.

K nowledgeable regarding insurance

company rating systems, agency management systems organization of files

a nd office procedures to improve efficiency of office work flow. Extensive

k nowledge in surplus lines under w r iting and marketing. Worked

e ffectively w ith insurance company under w r i ters and marketing

r epresentatives.

Skills, Duties and Responsibilities

F r iendly and professional Customer Service

Solid work ethics

Excellent organization skills

Use of technology to deliver high quality service

P rocess new business quoting, cross selling, change requests, claims,

r enewals

F amilia r with M icrosoft word, outlook and excel

Answer customer calls and inqui r ies in a friendly manner

P ossess problem solving skills

Maintain accurate customer files, whether paper or electronic

Detail orientated

Evaluate monthly production reports

Licensed in P roperty and Casualty

P rofessional Exper ience

Mountain I nsurance Brokers, Wheat Ridge, CO

2003 to 2009

Commercial Account Executive-assist in everyday management of

c ustomer inqui ries and files, quoting new business and work flow

e fficiency

Granite I nsurance Services, Westminster, CO 2002

t o 2003

Unde r w r iting and quoting surplus line accounts, file maintenance,

m arketing

Brown & Brown of Colorado, Denver, CO 2001

t o 2002

Commercial Account Executive

I nsurance Management Systems, Centennial, CO

2000to2001 Commercial Account Executive. Sold agency to Brown

a nd Brown

A DCO General Corporation, Denver, CO 1989

t o 2000

Unde r w r iting and quoting surplus line accounts, file maintenance,

m arketing

Education & Certifications

H igh School Graduate with some college experience

Licensed in P roperty and casualty

C IC and Ethics courses as continuing education

P rofessional Reference

John Holmes, Seneca I nsurance Co. 480-***-****

Pat Abate 720-***-****

Knox M unn, Dod rill I nsurance, I nc. 303-***-****

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