Project Manager Management

Objective

Provide leadership in project management, infrastructure or applications

support.

Key Qualifications

Strategist, visionary and leader

. Implemented flexible Catalog of Services improving accountability and

delivery speed.

. Conceived, implemented and recognized for incident management tool

improvements.

. Hired off-shore staff and established training to improve services

while reducing costs.

. Cross-trained staff to sundown one-off Service Desk saving $300K per

year.

. Presented information on staff morale during town halls with audience

of 200+.

Project manager, translated business requirements into project plans and

manage execution

. Sundown of 20 service management systems into single ITIL-based tool

in 3 months.

. Expanded configuration management by integrating Tivoli tools with

client specific tools.

. Project manager for Data Center facilities power upgrade valued at

$1M.

. Implemented automation that improved service quality and reduced

windows by 50%.

. Implemented virtual tape silos in Unix environment to reduce costs by

$120K per year.

Exceptional ability to adapt to and learn new business needs and

technologies

. Developed understanding of complicated client approval and ITIL

requirements for changes and service requests. Improved accountability

and reduced lead times by 40%.

. Performed gap analysis for Sarbanes-Oxley compliance requirements and

implemented controls. Conducted semi-annual internal audits of

controls for department.

. Presentations on plans and objectives to clients and senior and

executive management.

Professional Work Experience

STG, Contract IT Services Provider June 2010 to Present

Sr. Project Manager and System Architect, Chrysler Financial Account, June

2010 to Present

. Establish processes and tools for Change Management and Request

Management.

. Map ITIL-based process and data requirements from legacy tools into CA

Service Desk.

. Manage requirements gathering, test plans, provision of training and

documentation.

. Executed the sundown of over 20 legacy Notes and in-house applications

in 3 months.

CSC, IT Managed Services Provider (90,000 employees) May 2008 to March

2010

Manager, Internal Tools, Chrysler Account, May 2008 to March 2010

. Infrastructure applications support and development.

. Managed team of 10+ senior analysts including overseas and matrix

employees.

. Developed and implemented organizational and technical plans to

transition from Chrysler to CSC. Includes reorganizations, workforce

reductions and off-shore initiatives.

. Chaired configuration management client governance meetings and

created programs.

. Automated software and hardware discovery using configuration

management tools: TAMIT, TADDM, TLCM and TDI. Program manager for data

integration projects.

. Developed vision and implemented improvements to incident management

system using DB2, CICS and Java. Extended 3270 functions to the web.

. Maintained and enhanced change and service request systems using Lotus

Notes and ProcessIT. Implemented ITIL workflows, risk assessment and

centralization projects.

. Supported IVR phone tree system for Service Desk and several Chrysler

business units.

Chrysler LLC, Automotive (70,000 employees) April 1997 to May 2008

Supervisor, Event, Automation and Engineering, February 2003 to May 2008

. Change control, mainframe automation, engineering operations and

disaster recovery.

. Supervised team of senior analysts, consultants and contractors.

. Automated z/OS console operations, paging and voice escalation system

using AF/Operator, AF/IRM, REXX, CompuLert and CompuVoice. Includes

Joint Application Development with business partners.

. Coordinated Mainframe and Data Center change controls across

Operations and Technical Services. Includes developing work

instructions and provision of training.

. Created strategy and implemented disaster recovery plans for command

center.

. Planned and executed Data Center requirements for facilities power

upgrade project.

. Project manager for collaborative implementation of Sarbanes-Oxley

controls.

Supervisor, Engineering Operations, January 1998 to February 2003

. Engineering Data Center operations, backup support and disaster

recovery.

. Supervised team of operators and matrix help desk agents.

. Developed and deployed client-server monitoring tools for High

Performance Computing, VAX, Novell and other critical devices using HP

OV, Big Brother, custom Korn shell and DCL scripts. This reduced

health checks from 45 minutes to 6 minutes.

. Installed, configured and administered Netbackup, Netvault and Silo

environment for local and remote servers and clients to provide data

protection and disaster recovery.

. Monitored Engineering Mainframe and Open Systems servers (Linux, HP-

UX, AIX, Irix) and resolved abends, storage shortages and hardware

failures.

. Performed Data Center Facilities Coordination as a backup.

. Established collaborative vision to achieve ISO 9000 Certification.

Worked with vendor, internal project manager, auditors and staff to

complete and renew certification annually.

Technical Support Analyst, April 1997 to January 1998

CDI, Contract IT Services Provider (10,000 employees) April 1994 to

April 1997

Storage Administrator, contract worker to Chrysler, April 1994 to April

1997

. Developed and implemented MVS Mainframe disaster recovery plan between

two engineering Data Centers using JCL, DFHSM, CA-1/TMS and IDCAMS.

. Evaluated RAID storage products from IBM, EMC and StorageTek. Managed

evaluation project. Used SAS and Microsoft Office tools for data

analysis and presentations.

. Implemented System Managed Storage (DFSMS) and deployed schedule and

jobs.

. Created ISPF interface for users to perform restores of CATIA files.

The Genix Group, Data Center Services (300 employees) April 1991 to

April 1994

Storage Administrator, April 1991 to April 1994

. Key player in MVS and VM Data Center migrations for the following

major accounts: UTA (NY), ComShare (UK), and Gantos, HCIA and

CompuWare (all Michigan).

. Maintained storage usage billing system using SAS and Assembler

programs.

. Administered environment with JCL, FDR, ABARS, DMS, SmartDASD, CA-

1/TMS and IDCAMS utilities.

Education

Bachelor of Science in Mathematics and Computer Science, Lawrence

Technological University

ITIL Version 3 Certified, Examination Institute for Information Science

Certificate of Achievement in Business Systems, Livonia Career Center

Completed PMP/PMBOK Version 4 training by SkillSoft

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