Customer Service Representative

Lauren Hoag

***** ****** ****** **., *********, TN

Phone: 865-***-****

E-mail: abiags@r.postjobfree.com

Education

Bachelor of Arts in Mass Communications, May 2010

Concentration: Public Relations (GPA: 3.5), Minor: Photography

(GPA: 3.6)

East Tennessee State University (ETSU), Johnson City, TN

Honors: Dean's list (Spring 2008- Fall 2008)

Selected Studies: PR practices, Writing for PR, Copy Editing, PR

Publications,

Advertising Principles, Photojournalism, Digital Photography, Color

Photography

Public Relations Experience

Congressional Intern, Office of Congressman Phil Roe, Kingsport,

TN, Jan. 2010- Present

. Maintained and collected articles about Congressman Roe

. Mailed correspondence to constituents

. Communicated with the general public by answering the office

phone

PR Intern, Appalachian Photographers Project (APP), Johnson City,

TN, Jan. 2010- May 2010

. Prepared social media by maintaining a Facebook and Twitter

account

. Increased public awareness of the APP and the artists it

represents

PR Intern, StellaRelations (A PR Practices Student Run Firm), ETSU,

Aug. 2009- Dec. 2009

. Managed three accounts which included the ETSU Theatre

Department, Premier Athletics, and The Town of Unicoi

. Designed fliers for client's events

Additional Experience

Staff, Firehouse Restaurant, Johnson City, TN, May 2008- Jan. 2010

. Worked in the kitchen to prepare in house and to go orders

Customer Service Representative, Clayton Homes, Maryville, TN, May

2007- Aug. 2007

Customer Service Representative, Clayton Homes, Maryville, TN June

2006- Aug. 2006

. Completed six month follow-up calls with our new homeowners

Technical Skills

Software: Microsoft Office (Word, PowerPoint, Excel) Adobe

Photoshop, Dreamweaver, Quark

Awards and Activities

Relay For Life, PR Team (Spring 2010)

Alpha Phi Omega Co-ed Service Fraternity, 2006-2009

. Positions held: Fundraising Chair and Photography Chair

Out of the Dark (Photography Art Show), Johnson City, TN (Spring

2009)

. Presented three pieces of work displayed at a local gallery

Homecoming Committee, Photography Chair (Fall 2008)

ETSU Blue Day (Spring 2010)

. Photographed the event

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