Customer Service Data Entry

M rs. Carol Ann B urns-Houston H : 770-***-**** ext

120

**** *** * **** *** 120 C: 404-***-****

Jonesboro,GA 30236

OBJECTIVE Seeking a Clerical position where work experience, education, skills and abilities will be

utilized and advanced.

PROFILE

Microsoft Word, Excel, PowerPoint.

12+ years experience as a dispatcher and switchboard operator.

Communicate well with the public over telephone and in person.

Knowledge of Administrative office and clerical tasks; utilizing fax, copier, data entry and computer

operations, also process weekly and monthly reports.

EXPERIENCE:

08/07 to 09/07 Great Lake 700 Calumet City, IL

Customer Service Representative

Shipping of orders, entered emails orders, pick orders, kitting and print pick orders,

data entry, answered telephone, scheduled delivery appointments, type and print out Fed-ex labels,

printed out bill of ladings and clerical duties.

01/07 to 09/07 Gary Police Department Gary, In

911 Dispatcher

Call taker: took complaints from the public and type information into the computer, channel one:

dispatch information to police and training on channel two check motorist’s personal information.

4/94 to 9/06 Indiana Department of Transportation Gary, IN

Dispatcher/switchboard operator

To man, dispatch and operate switchboard at an accurate manner.

Receive information from State Highway Police Department and/or Hoosier Helper regarding accidents

on highways and streets, debris removal needed on the roads, reports of bad

weather and disabled vehicles. These incidents are dispatched to the appropriate parties.

Receive/transmit messages on a two-way radio to the appropriate party.

Clerical duties consist of typing, filling, photocopying, and data entry.

Monitor 13 monitors for problems on the highway, enter information in the ATIS to inform motorist of

road/lane(s) closures due to accidents and construction work.

5/93 to 4/94 Medical Management Munster, IN

Filing Clerk

Answered telephones, entered patient information into computer, typed patient name and other

information on label to prepare folder for filing, and file folder on a daily basis.

6/75 to 10/93 Fredric Beauty Salon Gary, IN

Cosmetologist

Scheduled appointments and handled cash flow and performed various hair styles.

EDUCATION

Merrillville Beauty College Merrillville, IN 2000 to 6/2002 Licensed Cosmetologist

Commonwealth Business College Merrillville, IN 1990 to 1992- Associate Science Degree

Contact this candidate