Project Manager Quality Assurance
Resume:
NELSON BENEDEK
Hartsdale, NY 10530
abia10@r.postjobfree.com
EXPERIENCE SUMMARY:
A dynamic business analyst whose professional experience spans healthcare,
financial services, insurance and manufacturing. A multi-discipline
background along with strong business analysis, project management,
communication skills, and previous experience working effectively with
financial services companies is reflected in the ability to work
productively with project teams to analyze business processes and quickly
adapt to the needs of the client. Possesses extensive experience in
business process management, process improvement and requirements
definition, is proficient in MS Office and is familiar with Six Sigma and
CMM.
PRIOR EXPERIENCE:
Westchester Institute for Treatment of Cancer, Business Manager, August
2009 - July 2010
. Evaluated Electronic Medical Record (EMR) vendor software
. Increased productivity by 20% while reducing operating costs
. Reduced no-shows by 75%
. Implemented tracking of insurance pre-authorizations of medical tests
CGI, Senior Business Analyst, September 2005 - August 2009
> Human Resources Administration - Print/Mail Operations
. Evaluated commercial-off-the-shelf (COTS) vs. Build approach to
replace existing system
. Analyzed and documented current and future state processes
> Department of Citywide Administrative Services - Inventory Management
. Charted roadmap for the solicitation of systems integration and
quality assurance vendors
> Department of Parks and Recreation - Concession Tracking
. Analyzed and documented current state process
. Performed market survey and evaluated solutions employed by other
cities and states
> Department of Environmental Protection - Work order Automated Tracking
& Reporting
. Analyzed and documented current and future state processes
. Prepared RFP for solicitation of handheld devices
> New York Police Department - Property and Evidence Tracking System
. Defined functional and non-functional requirements
. Prepared RFP for the solicitation of vendor services
> Mayor's Office of the Criminal Justice Coordinator - eArraignment
. Analyzed and documented current state process by interviewing
stakeholders from NYPD, Department of Criminal Justice Services,
Manhattan & Bronx District Attorney, Criminal Justice Agency,
Office of Court Administration
. Documented functional and non-functional requirements for future
state processes
. Performed data mapping to leverage the City's Datashare data-
exchange hub
. Future state recommendations were adopted by NYPD are now in
production
Moody's Investor Services, Business Analyst, October 2004 - December 2004
. Elicited requirements from financial analysts for an analyst portal
. Collaborated with UI designer to incorporate analyst requirements to
create proof-of-concept
Bank of America, Business Analyst, October 2003 - May 2004
. Evaluated vendor Operational Risk software to bring bank in compliance
with Basel II
. Prepared RFP for acquisition of Operational Risk software and scored
vendor responses
. Reduced telecom expenses by eliminating invalid charges across three
divisions
Citibank, Project Manager, July 1998 - July 2003
. Managed 24/7 electronic banking client-server application, supporting
15,000 customers in more than 100 countries
. Liaised between Securities, Cash & Trade lines of business and
technical team
. Managed multiple projects through the complete SDLC
. Led cross-functional development, testing, defect tracking, UAT,
implementation and quality assurance efforts
. Conducted walkthroughs of BRDs and FRDs with business analysts and
business owners
. Managed development project outsourced to Mumbai, India
. Implemented CMM methodology and responded to audit of department
NYC School Construction Authority, Project Manager, November 1996 - July
1998
. Enhanced construction project tracking accuracy by defining
requirements and implementing project tracking software rewrite
. Defined requirements for reporting on discretionary construction
funding to Mayor's office, City Council and Board of Education
. Liaised between senior management and technical team
. Expedited project initiation by automating interface between Board of
Education and the NYC School Construction Authority
Bank of New York, Senior Programmer Analyst, February 1993 - November 1996
. Reduced by 75%, retrieval time of archived files by automating the
request process
. Created lessons learned database for use by the Customer Assistance
Center
. Created manual for use by the Customer Assistance Center when
responding to queries
Euro-Time Manufacturing, Hong Kong, Business Manager, November 1990 -
December 1992
. Managed sourcing, purchasing, assembly, quality control, shipping and
inventory of watches
. Defined requirements for the automation of all purchase orders and
inventory tracking
Dean Witter Reynolds, Business Analyst, January 1987 - November 1990
. Designed and maintained systems for tracking Account Executive
Compensation, Money Market, Mutual Fund and Insurance Residuals, Sears
Financial Centers valued at $1 billion
Home Insurance Company, Programmer Analyst, January 1986 - December 1986
. Reduced the quantity of paper forms printed through analysis and
maintenance of electronic forms library (EFL) application
Finance Ministry, Israel, Programmer, June 1983 - September 1985
. Designed and coded statistical reporting system analyzing tax receipts
across various population segments for multiple tax years
EDUCATION:
Brooklyn College, Brooklyn, NY, Bachelor of Arts, Communications
New York University, New York, NY, Certificate, Computer Programming
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