Customer Service Operator
Resume:
Jason Graham
**** ** ***** ****** ******** Pines, FL 33027
abi9wk@r.postjobfree.com
Summary_____________________________________________________
Professional contractor in the energy services and concrete placement
industries for 10 years. Worked with technical, time-sensitive materials
requiring precision and efficiency. Adept at assessing customer's needs and
exceeding expectations in a competitive environment. Possess excellent
customer service skills with a professional appearance.
Relevant Skills________________________________________________
Independent and Self-sufficient
. Operated hundreds of miles from office without assistance or guidance
and without cellular service
. Improvised solutions when encountering technical problems
. Routinely made decisions involving tens of thousands of dollars based
on customer specifications without customer onsite
Customer Relations
. Established business relationships and served as only company
representative for clients
. Maintained a constant dialogue with clients, updating them on
developments onsite and factoring in new requests to work order
. Coordinated communications between office and clients, factoring in
multiple requests to work load and time constraints
. Built positive business relationships resulting in 30 percent increase
in contracts in 2008
Time Management and Efficiency
. Completed jobs 25-40% faster than competition, resulting in monetary
savings for clients and company
. Maximized profits by running multiple processes concurrently
Leadership and Training Experience
. Trained and mentored new employees for four years
. Supervised probationary period of new hires
. Implemented new training programs and protocols
Technical Knowledge
. Completed college courses in chemistry, biology, physics, and
biotechnology
. PC & Mac proficient
. Word, Excel, PowerPoint
. Adobe Photoshop CS4
Certifications/Education________________________________________
. Licensed for Class A vehicles, HAZMAT, Doubles/Triples
. 3 years at Montana State University with concentration in
Biotechnology
Work History and Experience___________________________________
2010 Transport Contractor for Bunning Transfer Inc, Rock Springs, WY
2008-2009 Equipment Operator, Gorge Rock, Rock Springs, WY
2007-2008 Well Stimulation, Bo's Trucking, Rock Springs, WY
2002-2007 Crane/Pump Operator, Kenyon Noble, Bozeman, MT
2000-2002 Hydraulic Fracturing Technician, Schlumberger, Rock Springs, WY
(References available upon request)
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