Customer Service Sales

La Keesha M. Borden

*** ***** **. **. *****, Mo *3111

Tel: 314-***-****

Email: abi9of@r.postjobfree.com

Objective

Self-motivated, detail oriented, customer-friendly individual who wants to grow with a company.

Work History

April 2009 Tele-Recruiter

To American Red Cross

Present St. Louis, Mo

• Contact current American Red Cross donors to schedule Whole Blood and Aphaeresis

donations for fixed site centers in the Missouri/Illinois blood region.

• Receive inbound calls to schedule current and new donors for blood drives and fixed site

centers and answer questions about blood donations.

• Maintained a 2.0 appointments per hour 8 months in a row.

• Employee of the month January, 2010.

Feb 2007 Receptionist

to Automotive Systems

Apr 2009 St. Louis, Mo

General administrative and clerical support

Received and sorted mail and deliveries

Prepared letters and documents

Scheduled appointments

Consistently processed all sales contracts and parts orders without errors.

Provided a high level of customer service and client relations based on outstanding

communication and interpersonal skills.

Oct. 2003 Trainer/Coach

to ORC Protel

Jan 2007 St. John, Mo

Trained new hire reps on successful sales techniques and navigating through the systems

Conducted up-training for existing staff

Coached reps on phone and selling skills via role playing and live monitoring.

As a rep, maintained a 3.0 conversion rate for nine months in a row.

Promoted to coach, and then Trainer within first year of employment.

Jan 2000Customer Service Representative

To Great American Insurance Company

July 2003 Maryland Heights, Mo

Responded to inbound service calls in a fast-paced, high -volume call center.

Made changes to policies, such as adding/deleting vehicles and/or drivers to policies.

Received several Customer Commendations and retention

Provided superior customer service and work quality while demonstrating attention to

detail, flexibility, and innovation in resolving problems.

Education

Jan 2005 St. Louis College of Health Careers

To St. Louis, Mo

Apr 2006 Massage therapy/Associates of Applied Science Degree

• Student of the Month for the month of July, 2005

• Student of the month for the month of March, 2006

Skills

Extensive Customer Service experience, both face to face and in a call center environment. Experience with cash

handling, telemarketing, and collections. Excellent interpersonal and communication skills. Problem resolution.

Customer satisfaction. Positive attitude, customer empathy, and ability to multi task/work independently. Accurate

computer/data entry skills. Type 40 WPM. Knowledge of IBM, MS Word, Excel, PowerPoint, and Internet. Quick

learner. Self starter. Goal and detail oriented.

Contact this candidate