Customer Service Administrative Assistant

Kali Nicholson

**** * ********

Tucson, AZ *****

Phone: 520-***-****

abi94s@r.postjobfree.com

OBJECTIVE: A growth-oriented and challenging position in law enforcement, leading to a long term career.

EDUCATION: Mesa Community College Mesa, AZ

GED General GPA: 3.5

EXPERIENCE: Pima County Sheriff Department Tucson, AZ

10-2007 to present Intake Support Specialist (booking and records)

Responsibilities in booking are to book in subjects brought in the jail by different police agencies

in a timely manner. Search ACJIS for warrants, collect all information from arrestee to be presented

to the judge. Enter ARS charges, inventory property and store away properly and efficiently. Enter court

information, change names and other arrestee information when requested through the courts. Answer

phone and direct calls, or look up inmate information for the public. Processing and releasing inmates,

etc. Responsibilities in Records consist of setting up files to be seen by judge in order of crime class,

agency, keep separates, etc. I am to proof read files to correct mistakes, file active and inactive files

on wall. Process post releases from Pre Trial services, contact victims of crimes when suspected

perpetrator is released from custody. Process bonds in cash office, post monies to inmate accounts.

correspond with court officials regarding legal matters for court, etc.

Bass and Associates Tucson, AZ

04-2007 to 09-2007 Account Posting Clerk

Responsibilities were to apply mailed payments from debtors to proper past due accounts, stamp,

open and sort mail for entire building in a timely manner. Update debtor information when needed,

maintain written documents along with computer printout and verify and compare logs.

Pendum San Diego, CA

10-2006 to 04-2007 Vault teller

Responsibilities of my position were to count, verify and enter checks into Glory system brought in

from local ATM's. Copy and report all problems/shortages to proper banks and financial facilities.

Copy activity reports to excel spread sheets, mark and strap money, enter residuals into OSI, prepare

deposits for trucks and keep inventory on 15 million dollars located in vault.

Alphacom Distributions San Diego, CA

03-2006 to 10-2006 Executive Administrative Assistant

I received phone calls and direct them to proper extensions or place customer orders. Complete

return logs, file invoices, contact sellers regarding payment or RA numbers for defective items.

Update customer and wholesale companies' information, as it was received via email, fax, or phone.

Fax proper information regarding payments and advertising. Create logs for movie studios, check in

product one received from UPS, and keep count on inventory. I was required to scan, size and upload

product images on to website for customers' to view. Enter prices on items for sale based on

retail price percentages.

Diamond Shamrock Mesa, AZ

03-2004 to 08-2005 Customer Service Clerk

I was responsible for proper overlook of store operations to keep store safe for customers and

myself. Run register, lottery and money order machine. Print phone cards, verify ID's for sales,

count safe and lottery tickets. Ensure money was dropped when register reached certain amount.

Taking veeter root readings, completing quarterly computer training. Stocking shelves, cooler, and

lots of cleaning.

VOLUNTEERING: Tucson Medical Center

07-2010 to present Comfort Cuddler Tucson, AZ

I help keep the babies calm by rocking, changing and feeding them for the doctors and nurses in both the intensive care

unit, and the regular baby nursery. I help keep areas stocked with diapers, blankets, burp cloths, formula, etc. Make

blood work packs, and run samples to the lab. I assist the doctors in the regular nursery by going to patients rooms and

bringing babies back to be examined, and take them back when they are finished. Along with any other tasks that are

asked of me by the doctors and nurses.

SKILLS: I have superior customer service skills, combined 8 years experience. I am a team player, but also

have proven leadership abilities which help me to work well by myself with minimal or no

supervision. I am a quick learner, with the ability to grasp new concepts at a fast pace. I have

computer experience in many different systems, some which include Excel, Microsoft Word, Spillman and

Adobe Photoshop. I type an average of 45 WPM. I have multi-phone line and surveillance

equipment experience, along with a current terminal operations certificate.

References available upon request.

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