Customer Service Manager
Resume:
Cheri Gardner
Oceanside, CA *2057
Objective:
Provide exquisite customer service, time management, accuracy and efficiency in all areas of employment.
High level of integrity, assist internal staff with the ability to perform a multitude of Administrative tasks to
include, but not limited to typing, filing, data input, filling-out forms, client correspondence, scheduling
appointments. Interacting with the public by phone and in person, in a manner in which the customer and/or
clients always come first.
Employment History:
Ÿ Catwalk Salon -Front Desk Receptionist/Customer Service
Carlsbad, CA 92008
August 2005 - September 2008
Daily responsibilities entailed greeting clientele in person as well as answering phones. Setting appointments
for salon/stylists'. Handling cash and/or credit cards, counting register upon opening, running errands, bank
deposits, cleaning area, helping beauticians when needed, designing fliers for salon, ordering weekly
inventory, stocking shelves. Salon unfortunately closed.
Ÿ Southern Nevada Water Authority-Customer Service/Conservation Department
Las Vegas, Nevada
June 2004 - June 2005
The Southern Nevada Water Authority (SNWA) is a cooperative agency formed in 1991 to address Southern
Nevada's unique water needs on a regional basis.
Responsible for Las Vegas Valley Water District customers with issues regarding Water Smart Landscapes
program through SNWA. Instruct residents on rebate programs, plants, canopy coverage, rules and
regulations for program. Teach residents importance of water usage, impacts of drought within Clark County.
Proxy in Conservation Department in house and field jobs. Handling large amounts of phone calls, filing,
scheduling inspector work orders and residential pre-site and post-site inspections. Impeccable customer
service. This was a 1 year contract.
Ÿ Executive Suites of America-Office Manager
Office Space Rental Agency and Business Licenses
Las Vegas, NV
May 1999 - June 2004
Answered multi-line phones for clients and office, client billing, payroll, typing, assisted CPA with tax
returns, balance sheets, financial statements and input data for Nevada and California clientele. Provide
information, services/office space to new and active clients. Extensive mail handling and forwarding, UPS
World ship, 2-way radio communication, general office duties. Exalted level of professionalism with clients
and customers. Business closed in 2004.
Education:
Clinton High School -Clinton, Iowa
August 1982 - June 1986
Member of FBLA (Future Business Leaders of America)
Honor Roll
Choir
Skills :
Proficient in Windows 95 through Windows 7. Microsoft Office, Peachtree, Laser Librarian. Microsoft
Outlook and Express, Lotus Notes, AS400, Internet Explorer, Excel, Multi-line switchboards, heavy typing,
filing, mail handling, general office duties, including fax, copier, supply inventory and ordering.
Hobbies:
Animals, Photography, Volunteer Work, Cycling
*References upon request
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